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  • Showing only topics with the tag "isp". Back to normal view
    1. What are your ISP support experiences?

      I just wanted to see what everyone else’s experience has been working with your ISP. I recently had a horrible experience and wanted to see if anyone else can relate and maybe just vent a little....

      I just wanted to see what everyone else’s experience has been working with your ISP. I recently had a horrible experience and wanted to see if anyone else can relate and maybe just vent a little.

      My recent experience: I moved to a new town, and I had been experiencing issues with my internet dropping out, as we all probably have had at some point, and I contacted Cox communications through their chat app. After multiple attempts to fix it, they finally sent a tech out to find that the coax connectors at the pole were rusted out. He replaced them but it wasn’t fixed completely. The tech dismissed it and said to just use it for now and I wouldn’t notice. So I did, and it wasn’t great at first, but it actually slowly got better and was good for a while until the last couple of weeks. This past week every single night it would drop out. I watched the connection drop while I was trying to watch mythic quest (great show btw) and every night for the past week the internet was unusable in the evenings. I then contacted Cox again multiple times, got a credit refunded back to my account and they wanted to do the whole reset modem thing again, so I did just to get to the next steps. Again they said use it and see if it improves, so I did, and it didn’t. I contacted them again, and again the modem reset, so I got fed up and filed a complaint with the FCC while I was chatting with this guy and he had the nerve to try and sell me home automation at the end of our chat!

      The next day goes by, a woman from their escalation lines contacts me about my FCC complaint and they send a new tech out. Turns out Cox never buried my original line in conduit, so the line was probably damaged underground as it was sending a weak return signal. The tech ran a new drop from a different tap and used the thickest coax I’ve ever seen. So far it’s been good after the new drop, but it took multiple chats and calls with two different field technicians and an FCC complaint to get it fixed. The worst part about it is Cox Communications is the only broadband ISP in my area other than Starlink and I seriously considered Starlink. So if you read this far, thanks! Please share your experiences if you’d like, or if you want to vent that’s okay.

      15 votes
    2. New Zealand & Australia ISPs and telcos block access to sites hosting Christchurch shooting video

      New Zealand ISPs are blocking sites that do not remove Christchurch shooting video New Zealand Mobile Carriers Block 8chan, 4chan, and LiveLeak And, in Australia: Telco giants block websites...
      15 votes
    3. What's your monthly internet access bill? (And why does your ISP suck?)

      My north Seattle-area service provider is Frontier, to whom I currently pay USD $42/month for "50/50" Mbps service (which in practice is closer to a download/upload ratio of 42/12 Mbps, even...

      My north Seattle-area service provider is Frontier, to whom I currently pay USD $42/month for "50/50" Mbps service (which in practice is closer to a download/upload ratio of 42/12 Mbps, even through LAN cable).

      I do not recommend Frontier, as I got the above "discounted" price after calling to cancel my prior "30/30" deal (again, overly optimistic speeds) when that $40/mo. bill spiked to $52 for no reason. Plus, I had to lodge an FCC complaint against Frontier when they overcharged me by $200 a couple years ago, which was resolved in my favor after nearly two months.

      My mobile internet provider is Google's Project Fi. I pay them $20/mo. for their phone plan + around $5/mo. for the data I typically use. Highly recommended.

      22 votes
    4. Discussion: Internet Piracy: ISPs tracking every your move

      Sorry for the minor clickbait title Let's talk about ISPs in USA. In my personal opinion, they do so much "bad" things to their clients, as opposed to, most noticeably, Europe (I guess it's...

      Sorry for the minor clickbait title

      Let's talk about ISPs in USA. In my personal opinion, they do so much "bad" things to their clients, as opposed to, most noticeably, Europe (I guess it's because, (at least in my country, IDK about another European states) much bigger competition, even in village with 500 people, there are about 3-4 ISPs, but there are even more of them in bigger cities). They throttle websites (even before they destroyed Net Neutrality), they track that you use your network too much and throttle you because of it ("they may send you a warning for excessive internet usage and throttle your bandwidth for awhile.").

      Now, they track that you download/upload too much and/or pirate movies and can throttle your account, downgrade your account, or completely refuse to provide you any service.

      Why? Why are they allowed to do this? Why they can track users and throttle them just because they download too much (I've read article about it, downloading too much, ISPs slowing down internet for few hours, link soon) or they suspect you of pirating. How they dare intercept your packets, read them and throttle you because of this? Why is it wildly accepted as completely normal behaviour?

      And I could continue on things like them publicly buying votes to remove Net Neutrality from the way, and so on.

      I honestly do not know why so much people are OK with this. Could we start a discussion on this?


      Throttling because of piracy sources: 1 2 3 4
      Pre-NetNeutrality-End websites throttling: 1 2

      29 votes