Optery rolls out AI Processing, then rolls it back to opt in only due to user feedback

moonwalker
2024-09-21T23:22:20Z

Here's the initial email I received on September 19th:

Subject: Notice of AI Processing, How to Opt Out of AI Processing, and Updates to Our Terms and Privacy Policy

We are writing to let you know that as of September 18th, 2024, we have updated our Terms of Service and Privacy Policy to include the use of Artificial Intelligence ("AI") technology from OpenAI to produce Optery's Removals Reports. The AI will improve the speed and accuracy of our Removals Reports.

We will begin rolling out AI Removals Reports in the coming weeks, starting with our Extended plan customers. After AI Removals Reports have been rolled out for all Extended plan customers, then we will begin rolling them out to our Ultimate plan customers. Core and Free Basic plan users are not eligible at this time.

If you would like to learn more about how Optery will be utilizing AI for generating Removals Reports or how to opt out of your information from being sent to Open AI for Removals Report processing, please read this article on our Help Desk.

Below is a summary:

When Removals Reports are processed with the help of AI, only the screenshots and data necessary to process the screenshots are sent to OpenAI.

After the Removals Report is created, all screenshots and accompanying data are immediately deleted from OpenAI.

Optery does not send screenshots or data for any other customers when processing a Removals Report, and does not provide any screenshots or any data to OpenAI for training AI models.

If you do not want your information sent to OpenAI, you can opt out of Removals Reports at any time using the Report Preferences toggle on your Account page.

By continuing to use our products and services, you agree to our updated Terms of Service and Privacy Policy.

This is a required communication sent to all Optery account holders, which is why you are receiving this message even if you have previously opted out of marketing and promotional emails.

Here's the follow-up email I received today:

AI Processing Policy Update

We’ve been carefully considering feedback following Thursday's update regarding the use of AI processing technology for creating Removals Reports.

We remain committed to extending our product leadership through industry-leading innovation, but in retrospect we should have released the new AI Processing feature as "opt in" rather than "opt out". In our eagerness to provide the benefits of this new feature, we overlooked the fact that many of our customers have significant concerns with AI, and with companies such as OpenAI. We sincerely apologize for this mistake.

In the early hours this morning we reverted all accounts back to “Internal Processing” for Removals Reports, and going forward all customers must manually opt in to “AI Processing” from their Account page. We believe this approach strikes the right balance between those customers who prefer AI Processing with those who do not.

Our Help Desk articles on AI Processing and Internal Processing have been updated with this new policy.

Below is a summary:

If you would like to opt in to AI Processing for your Removals Reports, please navigate to the Removals Reports Preferences section of your Account page.

If you would like to opt out of AI Processing for your Removals Reports, no action is required as all users were reverted back to Internal Processing this morning.

AI Processing is for the Processing of Removals Reports for Extended and Ultimate plan customers only. Core and Free Basic customers are not eligible at this time.

AI Processing provides greater accuracy, and has the added benefit of providing highly intelligent feedback for identifying exposed profiles, thereby also increasing removals effectiveness, which is Optery's ultimate purpose.

Optery does not provide any screenshots or any data for training AI models, and after a Removals Report is created with AI Processing, all screenshots and accompanying data are immediately deleted from OpenAI.

Internal Processing provides a closed environment inside Optery's proprietary systems for processing Removals Reports and does not utilize third-party systems such as OpenAI. The tradeoff is reduced accuracy and removals effectiveness as compared to AI Processing.

Our customers are at the center of everything we do at Optery. We value the trust you place in us when signing up for our services, and we take that responsibility and your expectations very seriously.

This is a required policy update sent to all Optery account holders, which is why you are receiving this message even if you have previously opted out of marketing and promotional emails.

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