Civil disagreement (or, how to get people to consider your meta-opinions while not singling out individuals)

Eva
2018-08-23T05:05:45Z

A Short Summary and Introduction Before the Actual Content of This Post:

A site—especially a small one, like Tildes—is going to have growing pains. That's natural. It's also natural, and to some extent, necessary, for users to raise issue with remedies for these growing pains. However, there's a spectrum of correct ways to do this, and a way to not do this. If you aren't interested in—or think you already have a firm grasp on the subject of—this post, you might want to skip it.

Tildes has reached its first major streak of growing pains, as I'm sure everyone active or lurking's noticed. We've also reached our first few incorrect methods of handling these. There are a few obvious things you shouldn't do, and everyone knows that—tantrums, slurs, personal attacks, etcetera—I'm going to be discussing a less realised one, and ways you could handle it instead.

Now, onto the good stuff.

Repeatedly, when handling issues, Tildes has seen a recurring circumstance. User makes post, upset. User namedrops and or subposts a user (the most apt description I could think of for a term lifted off of Twitter—subtweet—for example, "I'm not saying it's Garfield I'm talking about, but there was a suspiciously large orange cat with a mild food addiction with a fondness for lasagne who really pushed my buttons!" and etcetera). User hits "send." The targets of it feel offended, and the poster gets yelled at by the community for hurting people. No one wins.

The trick to fixing this: stop going out of your way to call out users, directly or indirectly. If you have issue with something someone said, either take it to an administrator, or directly message the user in question (politely, of course.) There's no reason to air dirty laundry in public, and there's no reason to bring personal grievances into the public eye for minor things.

If you notice an issue, do the above, and nothing changes, wait a short while before making a post on it. There's a fair chance it will resolve itself. If you end up feeling the need to make a post, do not mention individual conversations. Do not give examples from actual conversations; make an analogous example and put it into quote blocks. Never name a name or names, don't allow hate to be directed at anyone.

We're all (presumably) adults (or close enough,) here. If you have any desire for Tildes to flourish, act like an adult. Passive aggression isn't the behaviour of one. Aim to have better behaviour than the docs recommend; you might slip up sometimes, but you'll never fall too far if you keep that in mind.

Anyway, if you ended up reading this; thank you for taking the time. I appreciate it. I've spent a lot of time handling large forums, and in comparison to most of you, fairly small, incredibly high-volatility subreddits with immeasurably close communities. If you can't get a community to do the above, or something close to it, it's more or less going to be a death warrant for it. We'd all prefer not to have that happen to Tildes, so I—and presumably, most of us—would really appreciate if people made an effort to stop that from occurring.

Hate to copy reddit's slogan, but really:

Remember the Human.

Thanks again,

Eva.

Comments URL: https://tildes.net/~talk/5fz/civil_disagreement_or_how_to_get_people_to_consider_your_meta_opinions_while_not_singling_out

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