What do you think about the problem of unreachability of decision makers?

Nitta
2019-03-20T21:03:13Z

Businesses, especially in tech industry, sometimes have some okay support for clients, but in general the crucial things are walled off.

A simple example: someone in a company decides to place an ad and does that, people see that ad on YouTube, find it obnoxious, but cannot confront the original decision maker directly - they are unknown, unreachable.

Another example: many people used Google Inbox app and then Google discontinued it. Users are unsatisfied. Someone in Google, a person, made the decision. But they are unknown. A user cannot come up and ask them, "Hey you, why did you do that?" and at least get a clear honest answer. There are sugary press releases and damage control in such cases.

I understand that if many of us started a business we would want to wall our decisions off the external environment (users) too. It's a dilemma. But still, what do you think about that? How would you deal with this problem in a different way?

Comments URL: https://tildes.net/~talk/bkg/what_do_you_think_about_the_problem_of_unreachability_of_decision_makers

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