[SOLVED] Tech support request: Getting a scanner and controller working in Linux

kfwyre
2020-04-07T02:03:34Z

Most recent update is here.

The Tildes community has been amazing and patient with me as a new and uninformed Linux user, and I'm greatly appreciative of that. I return to you today with yet another request.

Hardware

System76 Oryx Pro
Distro: Pop!_OS 19.10

Issue #1 (mission critical)

Brother MFC-L2750DW

I have a Brother printer/scanner for which I have installed the drivers using the .deb file provided on the Brother site. It's connected via USB. Printing works fine; scanning does not. My husband and I both need the ability to scan for our jobs, so this issue is pretty important to us.

I am using the program Document Scanner (I believe it's one of the GNOME default programs?). When I open the program it says "Searching for Scanners" and then recognizes my scanner, giving the model number and says it's "Ready to Scan". Whenever I attempt to scan, however, whether from the ADF or the flatbed, it says "Unable to connect to scanner". I am not sure how to proceed, and any guidance on this would be greatly appreciated!

Issue #2 (optional)

Hyperkin Duke Wired Xbox Controller

This is an optional issue and not at all one that needs to be solved by any means. A while back my husband got me this because it's my absolute favorite controller of all time (I know, scoff all you want!). It worked fine in Windows, but now that I've shifted over to Linux it has been sitting and gathering dust.

When I plug it in the controller rumbles briefly (which it also did on Windows), but other than that does nothing. No input is accepted. If it's easy to get this up and running in Linux, I'd love to be able to use it, but if it's not that's totally fine. I have another controller I can use, and again, none of this is essential to my work. I just figured since I was asking for help I'd throw this in here too.

If you need any additional information or need me to try any specific things, let me know!

Comments URL: https://tildes.net/~tech/nhe/solved_tech_support_request_getting_a_scanner_and_controller_working_in_linux

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