I can't make it any clearer. Any advice?

mmarco2121
2020-09-23T02:54:20Z

Last Thursday, at my workplace, we rolled out a software upgrade across the company. The server side was upgraded overnight to ensure there was minimal downtime, and we had instructions for users posted on our Intranet (pinned to the top for the next 4 days), on exactly what they needed to do to run the upgrade on their PCs and ensure everything was working correctly.

The instructions were written with the help of my 4-year-old to ensure it was clear enough for anyone to read and follow along.

I still received at least 40 messages and emails from people complaining the upgrade didn't work or that certain Outlook plugins are now missing (which was covered in the instructions).

My question is, has anyone found a good way to ensure people follow instructions, or the best way to ensure that your instructions are easy to understand and follow along with?

It is very frustrating to take the time to ensure things go smoothly and write what even my 4-year-old thought was clear instruction, and still have a third of the company not be able to figure it out?

This is not meant to be mean hearted in any way, I genuinely would like some advice or tips on how I can improve on this the next time around.

Thanks.

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