19 votes

Costco will not allow returns on high-demand items like toilet paper, water and more

11 comments

  1. [9]
    patience_limited
    Link
    It would really help if they sold toilet paper in quantities smaller than packs of twenty rolls.

    It would really help if they sold toilet paper in quantities smaller than packs of twenty rolls.

    2 votes
    1. [8]
      Loire
      Link Parent
      That's kind of their shtick though.

      That's kind of their shtick though.

      15 votes
      1. Wes
        Link Parent
        Indeed. Their full name is even Costco Wholesale. They sell to consumers but businesses are their intended market.

        Indeed. Their full name is even Costco Wholesale. They sell to consumers but businesses are their intended market.

        3 votes
      2. [6]
        patience_limited
        Link Parent
        Not so helpful for a two-person household, if it's your sole grocery stop for the week. We can easily go through a bulk-size package of fruit or veg, but now we're playing toilet paper Santa for...

        Not so helpful for a two-person household, if it's your sole grocery stop for the week. We can easily go through a bulk-size package of fruit or veg, but now we're playing toilet paper Santa for the neighbors.

        1 vote
        1. [5]
          vorotato
          Link Parent
          Not sure how returns would help that as you can't return half the package. If you bought too much, giving to people in need seems like the right thing to do in a pandemic. Enjoy your knowledge...

          Not sure how returns would help that as you can't return half the package. If you bought too much, giving to people in need seems like the right thing to do in a pandemic. Enjoy your knowledge that you live in a world where people help each other, because you did it.

          5 votes
          1. [3]
            AugustusFerdinand
            Link Parent
            Costco takes the customer is always right and can always return something they are unhappy with approach. Half eaten package of broccoli that you let go bad in the fridge? Returned. Christmas tree...

            Not sure how returns would help that as you can't return half the package.

            Costco takes the customer is always right and can always return something they are unhappy with approach. Half eaten package of broccoli that you let go bad in the fridge? Returned. Christmas tree on December 26th? Returned (although I think they stopped this one recently). At one time they even allowed no limit to the return of electronics, but that is now limited to 90 days.

            Outside of this hoarding pandemic you can return a half used package of toilet paper.

            1 vote
            1. [2]
              blitz
              Link Parent
              It's really only the unused half they'll take back though, isn't it. ;)

              Outside of this hoarding pandemic you can return a half used package of toilet paper.

              It's really only the unused half they'll take back though, isn't it. ;)

              2 votes
              1. AugustusFerdinand
                Link Parent
                I'd certainly hope so, but I've seen, pictures mind you not in person, people bring back cases of rotten meat because their freezer died and xmas trees that are completely dead, dry, and brown. So...

                I'd certainly hope so, but I've seen, pictures mind you not in person, people bring back cases of rotten meat because their freezer died and xmas trees that are completely dead, dry, and brown.

                So I wouldn't put it past someone shudder saving their used TP...

          2. patience_limited
            Link Parent
            I was thinking more about unintended consequences. For the last couple of weeks, we've been trying to keep to one store visit a week on good general principles, as that seems to have been the rule...

            I was thinking more about unintended consequences.

            For the last couple of weeks, we've been trying to keep to one store visit a week on good general principles, as that seems to have been the rule in other places successfully containing the outbreak.

            Costco has the most efficient packaging and least cost for the fresh grocery items we need to get regularly. It's obvious larger households have already been making the same calculation.

            When we visited early in the morning this past weekend, everyone made a beeline for the restocked toilet paper. It was gone quickly with maybe twenty families in the store, again emphasizing the impression of shortage.

            But now, there's a state emergency order mandating that everyone should only shop weekly. I don't know how Costco's supply chain is going to handle that.

  2. [2]
    wundumguy
    Link
    Good! Make those people use it

    Good! Make those people use it

    1. drawkcab
      Link Parent
      I would like to see them donate it to those in need...but given the type of people that do the mass-hoarding of TP it's unlikely they would consider donating. :-/

      I would like to see them donate it to those in need...but given the type of people that do the mass-hoarding of TP it's unlikely they would consider donating. :-/

      1 vote