Why is customer service so bad? Because it’s profitable.

alyaza
2019-03-10T16:43:56Z

Link URL: https://hbr.org/2019/02/why-is-customer-service-so-bad-because-its-profitable

Comments URL: https://tildes.net/~finance/b7t/why_is_customer_service_so_bad_because_its_profitable

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