VC folks talk about social media, community, and the failings - includes ex-product head of YouTube

The original title of this video is: E866 Future of Early-Stage: Gary Tan, Initiatialized; Hunter Walk, Homebrew; Andrea Zurek, XG Ventures

I changed the title, and gave the link a timestamp to cover the point that I am interested in, and that I would like to share with you.

Paraphrased quotes:

Host: how did we get social media so wrong?

Ex head of product at YouTube: Look, I think we’re in a phase of some of these products where a few things are happening. First is we’ve normalized all the good stuff. We forget all the good things these products do for us, and we are adjusting to some of the negatives. The platforms themselves, many of which, because of homogeneous teams, many of which were.. not experiencing, protected from, some of the things happening on the platform.. homogeneous in terms of geography, in terms of background, in terms of gender, in terms of race... maybe came late to realizing to what was going on, on the platform... maybe also got themselves wound up in being a neutral platform. Which means that you have to stay apart from being a part of your community, to just create a perfect set of laws that can just be adjudicated through code, and because the quest of “Software Margins”.. policy teams and operations teams are under-staffed. They’re treated as a cost item that needs to be managed, versus maybe it turns out that maybe there is 500,000 basis points of margin that needs to go to moderation....

I don’t want to type this entire transcript. This segment is a somewhat reluctant and self-aware product lead of YouTube, a platform which shares true knowledge and disinformation on equal footing. I find this very interesting. Please watch and let me know what you think.

Edit: manually transcribed many more words to add to the last quote, to get you interested.