Amazon needs to take more responsibility for their sellers. On ebay, you know exactly who you're buying from and can more easily identify disreputable sellers, but if Amazon determines an item...
Amazon needs to take more responsibility for their sellers. On ebay, you know exactly who you're buying from and can more easily identify disreputable sellers, but if Amazon determines an item from another seller is in a closer warehouse than the seller you ordered from, you might get the other seller's item (they co-mingle the inventory for different sellers of the same product). That is, you might buy from <legit seller>, but because <counterfeit seller>'s inventory is closer to you, you might get the counterfeit and <legit seller> gets fined by Amazon when you return it.
One thing Amazon could do is random sampling of the items their sellers put in their warehouses and comparing their products to known legit items, especially for things like medical books. This is not just high-end clothing brands getting annoyed that people who can't afford their products are buying knockoffs, you have lives being put on the line with fake hiking equipment, safety glasses, etc.
In my experience Amazon have turned increasingly unreliable. Last year I ordered a £1,600 Asus gaming laptop from them which was marked as delivered about half a kilometre away from where I live....
In my experience Amazon have turned increasingly unreliable.
Last year I ordered a £1,600 Asus gaming laptop from them which was marked as delivered about half a kilometre away from where I live. It took some wrangling with Customer Support who initially closed my tickets down because the item was in their eyes 'successfully delivered', and a subsequent conversation with a more helpful webchat representative for a replacement to be sent, and it arrived just over a week after I ordered. For someone paying for Amazon Prime, that is simply unacceptable.
My current employer has considered ordering office supplies and new laptops from elsewhere because they've had multiple Amazon orders simply not show up as of late. These include 'failed attempts' to deliver to our centrally located address and parcels that were allegedly handed to neighbours when Amazon attempted delivery outside of our own trading hours.
Amazon needs to take more responsibility for their sellers. On ebay, you know exactly who you're buying from and can more easily identify disreputable sellers, but if Amazon determines an item from another seller is in a closer warehouse than the seller you ordered from, you might get the other seller's item (they co-mingle the inventory for different sellers of the same product). That is, you might buy from <legit seller>, but because <counterfeit seller>'s inventory is closer to you, you might get the counterfeit and <legit seller> gets fined by Amazon when you return it.
One thing Amazon could do is random sampling of the items their sellers put in their warehouses and comparing their products to known legit items, especially for things like medical books. This is not just high-end clothing brands getting annoyed that people who can't afford their products are buying knockoffs, you have lives being put on the line with fake hiking equipment, safety glasses, etc.
In my experience Amazon have turned increasingly unreliable.
Last year I ordered a £1,600 Asus gaming laptop from them which was marked as delivered about half a kilometre away from where I live. It took some wrangling with Customer Support who initially closed my tickets down because the item was in their eyes 'successfully delivered', and a subsequent conversation with a more helpful webchat representative for a replacement to be sent, and it arrived just over a week after I ordered. For someone paying for Amazon Prime, that is simply unacceptable.
My current employer has considered ordering office supplies and new laptops from elsewhere because they've had multiple Amazon orders simply not show up as of late. These include 'failed attempts' to deliver to our centrally located address and parcels that were allegedly handed to neighbours when Amazon attempted delivery outside of our own trading hours.