15 votes

Here's what members of Okuna had to say about moderation and bad actors

The following is in response to a post that @Deimos made yesterday here.

TL;DR - I am beta testing Okuna and wanted to know their thoughts on the problems being experienced by Facebook. Thus, you may want to visit the post referenced above first.

Here's what I posted to the development team:

Last year Casey Newton published an article entitled "The Trauma Floor - The secret lives of Facebook moderators in America" that can be read here:

https://bit.ly/3aJFwVJ

There is an accompanying video here:

https://bit.ly/2RM80pk

Today an article came out entitled "YouTube moderators are being required to sign a statement acknowledging the job could give them PTSD" and can be read here:

https://bit.ly/2RncGmy

Moving forward, how will Okuna ensure that nothing like this takes place?

Here are the five responses that I received:

Response #1

It’s awful what they have put up with and how little they are being listened to or accommodated.

The only way Okuna can control the kind of content it wants to have is by keeping it “invite only” for as long as possible - so far so good. It will eventually be a choice between $, mission and scalability: how about we cross that bridge when we get there and do our utmost to make this platform friendly, efficient and transparent in the meantime?

Response #2

I’m hopeful that we’re building a culture of “don’t be a dick”, and that said culture will rub off on new members.

I think it is totally fair to require a certain amount of decency. Nothing wrong with having different opinions, and voicing them, but attacking another member is never OK.

Likewise, I am for zero tolerance on fascism, racism, sexism, various phobia and general ass hattery.

From what I have seen, this is already the direction in which we’re going.

Response #3

The Ban-Hammer.

Response #4

It occurs to me that there are probably staff spies from other platforms on Okuna already. @jff I’m with you. Invite-only only protects O for a short while. Human nature doesn’t change. If we think O is immune we’re fooling ourselves.

Little things, like limit to number of nested replies, make ranting harder. Better behaviour can be partly engineered……

Response #5

Invite only doesn’t protect. Lots of us are on other platforms propagating Okuna there and offering invites. Including me. There always can be a rotten fruit amongst them who get invites that way. Beside that, there is a waiting list…

5 comments

  1. [2]
    Comment deleted by author
    Link
    1. cfabbro
      (edited )
      Link Parent
      Yeah, I think that is definitely a factor as well. Anyone who goes into moderation because they are desperate for a job and have to worry about paying the bills, so they can't take any time off...

      Yeah, I think that is definitely a factor as well. Anyone who goes into moderation because they are desperate for a job and have to worry about paying the bills, so they can't take any time off and will put up with a lot more before they finally quit, is in for a world of hurt IMO... since the job unfortunately entails exposing yourself to the absolute worst of what humanity has to offer, often on a daily basis.

      In a weird way, I am actually kind of glad that even before I started moderating on reddit I was already thoroughly desensitized from all the horrible shit I voluntarily watched growing up on the early internet (e.g. from Rotten, GoreGallery, etc), so a lot of stuff that should really bother me doesn't anymore. However, most regular people have not gone through that insane emotional gauntlet before and so have no idea how to effectively navigate it. Which for these paid moderators is only made worse by the fact that these moderator farm companies are clearly doing a shit job of preparing their staff for what to expect, and also failing spectacularly in giving them the needed psychological support to properly cope with what they are forced to witness. And believe me, that kind of exposure can take a really long time to process, even under the best of circumstances... so I feel really bad for all these folks that didn't know what they were getting into and have now developed PTSD from it. They have a rough road ahead of them. :(

      7 votes
  2. [2]
    kfwyre
    Link
    This is the first I'm hearing of Okuna. I like the ideals presented on their site, and I'm impressed that they got back to you so quickly. What's your experience with the platform like so far?

    This is the first I'm hearing of Okuna. I like the ideals presented on their site, and I'm impressed that they got back to you so quickly. What's your experience with the platform like so far?

    2 votes
    1. suspended
      Link Parent
      First of all, I don't use a smartphone so I'm stuck using a wrapper. I'd say that it is well organized and easy to use. And, of course, since it's such a small group like Tildes everyone is...

      First of all, I don't use a smartphone so I'm stuck using a wrapper.

      I'd say that it is well organized and easy to use. And, of course, since it's such a small group like Tildes everyone is incredibly kind.

      4 votes
  3. [2]
    ThatFanficGuy
    Link
    If I may suggest something about the upcoming platform... From reading the website, I get no impression but "We're cool! We're hip! We're promising!". That ain't good. There's no plan of how all...

    If I may suggest something about the upcoming platform...

    From reading the website, I get no impression but "We're cool! We're hip! We're promising!". That ain't good. There's no plan of how all these cool thing would be implemented (apart from open-sourcing the engine, which already is implemented). There's no actionable intel to help shed the years-old Internet cynicism and, perhaps, embrace the ideals it stands for.

    There's a Medium blog. I don't care. As a regular cynical Internet-savvy user, I want to see why the platform stands out on the front page if you ever want to see me go deeper.

    Put something meaningful for the first-time user to read. They're already behind your sentiment: everyone wants cool stuff. Help them get there.

    9 votes
    1. Kuromantis
      Link Parent
      I agree. My first reaction to their post was 'Someone took the idea of tildes and used some really corporate and stereotypical marketing to describe it.' Their manifesto was more informative, but...

      I agree. My first reaction to their post was 'Someone took the idea of tildes and used some really corporate and stereotypical marketing to describe it.' Their manifesto was more informative, but not very exceptional. The 2000 communities is at least more promising and is the most convincing part of the post but it seems unlikely a majority of them are at least as active as the Tildes homepage.

      4 votes