4 votes

Telstra pauses job cuts for six months, will hire 1000 extra call centre staff

2 comments

  1. ReapersGale
    Link
    As someone who works for one of the smaller ISPs here I was expecting this to come - we partner with one of the larger players for areas we don't service directly and their corporate support lines...

    As someone who works for one of the smaller ISPs here I was expecting this to come - we partner with one of the larger players for areas we don't service directly and their corporate support lines have been slowing down for the last week and dead for the last couple of days.

    I suspect the other larger ISP here to follow suite in the coming days (probably a lot of the other tech companies that have outsourced their phone support too) as many of them have messages like 'Our Customer Care Team's ability to respond is currently impacted. We're committed to keeping you connected.' adorning their home pages.

    It appears to be a combination of Manila going into lockdown, some call centers not pivoting to a work from home arrangement quick enough and those that managed to get some of their workforce home reallocating resources to more important clients.

    2 votes
  2. moocow1452
    Link
    Working from home (starting today!) at a call center job. Manila being on lock-down forced us to scramble last week, and they only went to work from home kicking and screaming the whole way down,...

    Working from home (starting today!) at a call center job. Manila being on lock-down forced us to scramble last week, and they only went to work from home kicking and screaming the whole way down, trying to split the difference with a half and half program and letting the admins stay home since they already had laptops setup. I have to imagine that the rumors of Michigan going to stay at home kind of forced their hands.

    2 votes