[SOLVED] Google logged my mother out of all devices and now she can't login

lou
2022-05-02T01:53:17Z

[SOLVED]

Thank you so much for everyone's support and suggestions, it seems that I may have overreacted a little bit. One of the things that I did was send a form to Google, but the form was not really for this issue, so I wasn't hopeful at all. To my surprise, I received a message just now with instructions to recover the account and change the 2-factor phone number to my mother's current one. The cause of the issue is not clear, but whatever it was, they sorted it out. She is obviously ecstatic, when I went to her house two days ago I couldn't disguise my pessimism.

I set her recovery email to my own and will generate recovery codes shortly, so we're good for now. I instructed her on how to download all her data from Google (it's easier than I thought), just because this made her quite paranoid, and I'll take the opportunity to gradually move my family out of Google, as well as myself. Thanks for being so supportive, this was very stressful, to say the least! Sometimes it's nice to know we're not alone ;)

Original post

So, for some reason Google logged my mother of everything at once: browsers in two laptops and two smartphones (one Android and one iPhone). Trying to recover the account sends a message to a cellphone number she no longer has. I understand Google is basically unreachable, but there must be something I can do, right? We're not famous, but she does pay for YouTube Premium.

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