I think I have a broken AT&T route?

goose
2024-12-20T20:22:50Z

Posting for ideas/advice, if anyone has any, as I'm unsure of where else to turn.

I have a VPS (Named "Bucket") I rent and self host a few services on, along with a home server (Named "Vergil") that lives under my basement stairs and I host many more services on. At 2:01 AM today I got a notification from Bucket that my Plex (hosted on Vergil) was down/unreachable. I'm assuming that's when this issue started.

When investigating I found that Plex wasn't down, but Bucket couldn't reach/talk to Vergil. Further investigation showed that it wasn't just Bucket, but nothing can reach/talk to Vergil. At first I thought it was an issue with my router, as I have my gateway set up in IP bypass mode and manage my network via my third party router (UDM-Pro). But after digging through logs looking for any automated blocks from any misclassified intrusion attempts, I realized that none of my attempts were even reaching the router. So I checked the route, and that's where I found what I think is the problem.

Running mtr to route from Vergil to Bucket gives full resolution of the route:

    mtr -rwzbc 10 45.79.209.169
    Start: 2024-12-19T16:49:53-0500
    HOST: Vergil.goose.ws                                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
      1. AS???    192.168.2.1                                                 0.0%    10    0.1   0.1   0.1   0.2   0.0
      2. AS???    192.168.99.254                                             10.0%    10    0.5   0.6   0.4   0.8   0.1
      3. AS7018   45-26-156-1.lightspeed.tukrga.sbcglobal.net (45.26.156.1)   0.0%    10    4.4   3.6   2.0   5.9   1.2
      4. AS7018   107.212.169.24                                              0.0%    10    5.2   3.7   1.6   6.1   1.5
      5. AS7018   12.242.113.31                                               0.0%    10    2.2   3.7   2.2   5.3   1.0
      6. AS7018   12.247.68.178                                               0.0%    10    2.8   3.8   2.2   5.8   1.2
      7. AS20940  ae6.r21.atl01.mag.netarch.akamai.com (23.192.0.94)          0.0%    10    3.2   4.3   2.3   5.7   1.1
      8. AS20940  ae0.r21.atl01.icn.netarch.akamai.com (23.192.0.65)          0.0%    10    3.7   4.1   1.9   6.5   1.5
      9. AS20940  ae1.r21.atl01.ien.netarch.akamai.com (23.207.235.35)        0.0%    10    4.2   3.5   1.9   5.6   1.1
     10. AS20940  ae22.gw3.atl1.netarch.akamai.com (23.203.144.39)            0.0%    10    5.2   5.0   2.4   8.8   2.0
     11. AS???    ???                                                        100.0    10    0.0   0.0   0.0   0.0   0.0
     12. AS???    ???                                                        100.0    10    0.0   0.0   0.0   0.0   0.0
     13. AS???    ???                                                        100.0    10    0.0   0.0   0.0   0.0   0.0
     14. AS63949  bucket.goose.ws (45.79.209.169)

However, routing from Bucket to Vergil does not:

    mtr -rwzbc 10 99.42.115.109
    Start: 2024-12-19T16:49:13-0500
    HOST: Bucket.goose.ws                                                Loss%   Snt   Last   Avg  Best  Wrst StDev
      1. AS???    10.204.3.155                                            0.0%    10    0.2   0.3   0.1   0.8   0.2
      2. AS???    10.204.35.16                                            0.0%    10    0.4   0.4   0.3   0.5   0.1
      3. AS???    10.204.32.2                                             0.0%    10    0.7   9.4   0.4  74.3  23.2
      4. AS63949  lo0-0.gw4.atl1.us.linode.com (74.207.239.106)           0.0%    10    0.7   0.5   0.4   0.7   0.1
      5. AS20940  ae45.r22.atl01.ien.netarch.akamai.com (23.203.144.36)   0.0%    10    0.4   0.4   0.4   0.6   0.1
      6. AS20940  ae4.r22.atl01.mag.netarch.akamai.com (23.192.0.98)      0.0%    10    0.6   0.7   0.6   0.8   0.1
      7. AS20940  ae1.r24.atl01.ien.netarch.akamai.com (23.192.0.103)     0.0%    10    0.5   0.4   0.4   0.6   0.0
      8. AS7018   12.247.68.177                                           0.0%    10    1.0   1.0   0.8   1.2   0.1
      9. AS???    ???                                                    100.0    10    0.0   0.0   0.0   0.0   0.0
     10. AS7018   107.212.169.25                                          0.0%    10    1.4   1.4   1.4   1.5   0.0
     11. AS???    ???

Calling the tier 1 support number for AT&T residential support was very less-than-helpful. They kept on wanting to send a tech out to the house claiming there's an issue with the line. I kindly thanked them for their efforts but gave up, and tried emailing the contact email address for the AT&T datacenter/core router from the WHOIS in that last successful hop of the trace from Bucket to Vergil. I doubt I'll hear anything back, but I'm unsure of who else to turn to/what else to try. I've never seen/experienced a route broken in one direction like this. But I'm unable to access any of my devices/services from outside my house, due to it. Hoping someone has an idea or suggestion?

Edit:

Well, after about 38 hours of this issue, the power went out at my house. My networking equipment is on a UPS, so it did not go down. But when the power returned, the route began resolving again, and I am connectable again. Don't know if an area power outage rebooted some AT&T equipment nearby, I would imagine their stuff is also on UPS. But who knows?

For the non-believer about my route previously being complete:

[goose@Bucket: ~ ] $ mtr -rwzbc 10 99.42.115.109
Start: 2024-12-20T15:20:23-0500                                                        HOST: Bucket.goose.ws                                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. AS???    10.204.3.155                                                    0.0%    10    0.1   0.2   0.1   0.2   0.0
  2. AS???    10.204.35.16                                                    0.0%    10    0.2   0.3   0.2   0.4   0.1
  3. AS???    10.204.32.2                                                     0.0%    10    0.6   1.8   0.4   9.9   2.9
  4. AS63949  lo0-0.gw4.atl1.us.linode.com (74.207.239.106)                   0.0%    10    0.4   2.0   0.3  15.6   4.8
  5. AS20940  ae45.r22.atl01.ien.netarch.akamai.com (23.203.144.36)           0.0%    10    0.4   0.4   0.3   0.5   0.1
  6. AS20940  ae4.r21.atl01.mag.netarch.akamai.com (23.192.0.90)              0.0%    10    0.8   0.7   0.6   0.9   0.1
  7. AS20940  ae0.r24.atl01.ien.netarch.akamai.com (23.192.0.95)              0.0%    10    0.4   0.5   0.4   0.5   0.0
  8. AS7018   12.247.68.177                                                   0.0%    10    0.8   0.9   0.8   1.2   0.1
  9. AS???    ???                                                            100.0    10    0.0   0.0   0.0   0.0   0.0
 10. AS7018   107.212.169.25                                                  0.0%    10    1.4   1.5   1.4   1.6   0.1
 11. AS???    ???                                                            100.0    10    0.0   0.0   0.0   0.0   0.0
 12. AS7018   99-42-115-109.lightspeed.tukrga.sbcglobal.net (99.42.115.109)   0.0%    10    3.6   3.2   2.1   4.9   0.9
[goose@Bucket: ~ ] $

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