Banned from eBay for life with no explanation

hobbes64
2025-03-08T03:22:17Z

Today I got an email from ebay.

It says:

We wanted to let you know that your eBay account has been permanently suspended because of activity that we believe was putting the eBay community at risk...

Well this is weird because I don't use ebay. I sold some things there over 10 years ago. Since then I may have logged in once or twice. Maybe I reset my password a few years ago to make it more secure. So I couldn't have violated any of their policies.

This is a concern to me because I assume someone has been using my account. I assume they have been logging into it and scamming other people. And the account is linked to my email so the scammer has that. So I don't know if someone found out my address info, credit card, or something else. But I can't login to ebay and change my email or check account history because my account is suspended.

So I contacted customer support and they replied a few hours later that I'm banned for life and the reason can't be told to me.

By the way, I did not reply to the original email or click any links in it. I went directly to the ebay site and contacted customer support through that. I'm sure it wasn't a phishing attempt, it's really ebay and they really banned my account (which I haven't been using).

Any suggestions? In my opinion eBay has not used proper security and is exposing me to risk by not giving more information about what has happened.

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