Is macOS truly the holy grail UX for older people?

mrbig
Tue, 14 Apr 2020 07:53:19 +0000

My mother is 65+ years old and loves everything Apple, but whenever I need to touch her computer I find myself questioning that choice.

The degree to which Apple abstract things from the user enables the most absurd behaviors. macOS gives little indication about which programs are open, and the red x on the top left corner just closes windows, not apps. Because the session persistence is so robust, the consequence is that my mother's Macbook Air keeps 12+ programs and their states open at all times literally for months. Every time she comes over from another continent, I close a bunch of stuff and get her an instant performance boost. Plus, she's never really sure if a program is open or not.

The concept of (work)Spaces, as well as the launchpad, spotlight, or even how Finder really works is beyond her. Because of her over-reliance on the dock, she never enabled autohiding, so her screen real state is always crowded.

Folders are entirely immaterial for her. Everything goes to "Downloads" with no organization whatsoever, and she's always looking for stuff "manually" by reading the filenames.

Her machine is running Mojave, and right now I can only see that finder displays two "Libraries": Documents and Downloads. Linux and Windows have Videos, Downloads, Music, etc. Those are easy to make sense of. What's the supposed Mac alternative? Buy stuff on iTunes. Well, if something is not on Amazon Video or Netflix my mother is a pirate like me (hehe), so she never made sense of it and I truly despise using iTunes for doing anything at all. She also downloads a bunch of media related to her job.

I'm not saying macOS is bad, I'm just asking: is it really the best choice for non-technical older people?

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