• Activity
  • Votes
  • Comments
  • New
  • All activity
    1. Fighting with Fitbit's tech support

      I doubt I'll find any new ideas, but maybe someone here has one. I'm running out of places to turn, with no solution. I have been in a fight with Fitbit support for a few weeks now over their push...

      I doubt I'll find any new ideas, but maybe someone here has one. I'm running out of places to turn, with no solution.

      I have been in a fight with Fitbit support for a few weeks now over their push to migrate everyone to a Google-linked Fitbit account. I'm pretty sure what I've found is a rare edge case of a bug, or rather, an unaccounted for set of conditions when trying to migrate.

      A long time ago, 2017 I think, I created a Google-linked Fitbit Account (via oauth, "Login with Google"). I used it briefly and then stopped, and completely forgot about its existence.

      In 2022, I got a Pixel Watch and created a new/second Fitbit Account with a different email address, as I did not remember I had a Fitbit account already and I wanted to use a masked email address through my personal domain.

      With the push to migrate all Fitbit accounts to Google accounts, I decided to try to do so last month. When I attempted to migrate my second account to a Google account, I got an error that I already had an account registered under my Google account. So I logged in to that old 2017 Google account and initiated its deletion. It told it me would take 30 days to delete it, so I waited 31 days.

      31 days later, I tried to migrate my second account to a Google account. When I try to do so, I get an error:

      Can't use Fitbit with this Google Account
      This could be because you're using a Google Workspace account, or because your account is supervised.
      

      My account is neither a child account, nor a Workspace account, it's a standard (adult) account I've had for something like 16 years.

      So I tried to see if my old Google account was perhaps not deleted after all. I tried to log in to my old account via oauth (Sign In > Continue with Google), and I get a different error:

      Sign in again to continue
      Since you deleted Fitbit from your Google Account, you’ll need to sign in again as a new user.
      

      I suspect that what happens when I deleted my old/original Google account is that it wasn't actually deleted, but made inactive with some "deleted" flag, but the account hasn't been purged. As a result, I'm unable to migrate my new account to the same email address I used for my old Google account.

      Reaching out to Fitbit, they continually put the blame on Google for reporting my account as a workspace/supervised account, and the only solution they'll offer me is "You should create a new Google account". Google has also been unable to help, but that doesn't surprise me, as I don't think it's an issue on their end. Requests to Fitbit to escalate my case to a higher tier of support and/or someone from some type of database team have been stonewalled, and I think that Fitbit support has now just stopped responding to me entirely.

      Does anyone have any idea where I could turn?

      14 votes
    2. Someone registered their phone subscription using my email

      Hello, as the title says: someone registered their phone subscription using my email. It doesn't make sense as I (obviously) never permitted this stranger to use my email for their subscription. I...

      Hello, as the title says: someone registered their phone subscription using my email. It doesn't make sense as I (obviously) never permitted this stranger to use my email for their subscription.

      I say stranger but I now know their first name, their last name, their billing address, and their phone number by now. It's crazy.

      I would just like the emails to stop coming! I know I could just make a filter to forward everything from this domain to spam but is there a way to actually make the phone company to stop sending me things?

      The emails are coming from a language that I don't know how to speak (so calling customer service is not an option here).

      I tried using the "forget password" option but for some reason that's not arriving to me. Probably it's pinging their phone first to verify that it was them who initiated it.

      The best customer service I can find is by WhatsApp but it's a robot that always asks the stranger to verify that it's them.

      42 votes
    3. Looking to "compile" some of my phone's videos into an .iso to send to family; I use Linux

      So as the title states, I am realizing that most folks don't have CD readers. I do, and I can burn my phone's videos to one, but... I also use Linux these days. I have a CD burner somewhere around...

      So as the title states, I am realizing that most folks don't have CD readers. I do, and I can burn my phone's videos to one, but... I also use Linux these days. I have a CD burner somewhere around here, but honestly I just want to do a "zip file" type option, where I can just group the videos and get them on a usb stick to send out.

      Everything I find on the 'net is about burning CDs and whatnot... which isn't my goal. Honestly, I think windows did this just easy-peasy with select and "burn to image" or whatnot. But I dunno how with Linux (Arch/i3).

      Edit: I'm asking because I don't see any options in pacman. It may be in yay, but it's my bedtime...
      Edit 2: Lots of folks asking why I want an ISO and not just copy the files; my dad states their TV will play videos 'in a DVD format from a USB stick' (and I don't know how accurate it is, but it's what was requested).

      16 votes
    4. Please help me understand and manage external hdd sleep

      I have an external drive (3.5" hdd, SATA) in an enclosure (usb 3) (purchased separately), connected to a thunderbolt dock (OWC) connected alternately to an iMac and a macbook pro. The HDD goes to...

      I have an external drive (3.5" hdd, SATA) in an enclosure (usb 3) (purchased separately), connected to a thunderbolt dock (OWC) connected alternately to an iMac and a macbook pro. The HDD goes to sleep, and causes problems. Freezes, weird internet access problems, kernel panics.

      I have done some research, and can't seem to figure out:

      how to know whether it is the drive, enclosure, or computer causing the sleep, although, fiddling with various settings on the mac seemed to have no effect, although it may have increased my battery usage :(

      how to adjust settings on the drive, or in the enclosure.

      How to determine what the sleep behavior of prospective drives will be.

      As a workaround, I tried to write a zsh script to touch the drive ever few seconds. This kinda worked, but was a struggle to figure out appropriate permissions issues and how to make it run automatically.

      I welcome all guidance, pointers to resources, clarifications, incantations, well-wishes.

      8 votes
    5. Inquiry: Looking for a frontal hotswap PC case

      I'm hoping I might have some recommendations for a computer chassis. So far I've gotten away with using a couple of Fractal Designs, even got my hands on an old Cooler Master XB Evo recently that...

      I'm hoping I might have some recommendations for a computer chassis. So far I've gotten away with using a couple of Fractal Designs, even got my hands on an old Cooler Master XB Evo recently that I never got to put into use.

      Basically, I'm looking for a chassis with something like 6-10 hotswap 3.5 drive bays. Preferably horizontal, but vertical is begrudgingly acceptable. Are any of you aware of such a chassis, or am I forced to start looking at racks instead?

      Alternatively, do any of you have experience with hacking together a case and installing drive bays?


      Bit unrelated side-note: The front micro-jack in one of my cases has broken off (headset wire looped around the office chair) and Fractal Design wouldn't sell me a replacement. Any idea where I might find a female audio connector? I'll happily do a bit of soldering if necessary, I just don't know what the part called or where to look for it.

      14 votes
    6. How to disable Mac prompt to connect to iCloud

      Long story short--I don't want to connect my mac to my iCloud account, but every time I login to my laptop, I get three popups in a row that say "This Mac Can't connect to iCloud because of a...

      Long story short--I don't want to connect my mac to my iCloud account, but every time I login to my laptop, I get three popups in a row that say "This Mac Can't connect to iCloud because of a problem with [my email] ...".

      I can't find a setting that allows me to disable this, and online searches have been fruitless.

      9 votes
    7. Help with strange Windows 10 behavior/files. Do I have a virus?

      Edit2: I'm a mac user who doesn't understand how windows explorer works. Leaving the post for some hapless mac user who may come along. Windows explorer doesn't report how it is traversing the...

      Edit2: I'm a mac user who doesn't understand how windows explorer works. Leaving the post for some hapless mac user who may come along. Windows explorer doesn't report how it is traversing the directory tree, leading to some confusion about where the search result is, which happens to be waaaay down in a zip of a mac application installer I had inadvertantly archived on the Windows disk. I would ask any windows users, how do I make powershell ls | select-string "text" behave like ls | grep "text" on unix?

      edit3: Also, why the fudge would windows explorer search find <weird characters>net but not dotnet when typing 'net' into the search box?

      So I download the occasional, um, linux distro installation video. I use a vpn and private firefox windows for most.

      I'm doing some clean up today, and find a file with a bunch of strange characters, including the text characters, "net." "M⌐⌐v├▒├┼⌐▒net" is the filename listed in the properties window. Inside are a series of .ase files with mostly unrecognizable names.

      I don't see the filename when doing an ls in powershell of the directory reported in explorer.

      doing ls | select-string "net" in powershell results in an unending peristalsis of weird text like you might get from a binary file viewed in a text editor. I do notice, however, that some of the text might be from inside a zip file. But why is select-string searching inside the zip file? ls seems to ouptut only filepath information. Upon further investigation, the zip file is several directories down, it appears adding | select-string to ls makes ls travel the full tree. Wut?

      And when I say undending, I mean it kept going until I hit ctrl-c.

      Any ideas to what is happening here?

      Incidentally, I opened one of the ASE files by right-click->view file in notepad+, which never launched.

      Edit: lots of edits.

      12 votes
    8. Seeking advice for solving USB-C hell on new laptop

      Edit: I changed some windows settings based on advice here. The situation is improved and I am going to see how things go before buying new equipment. Thank you everyone So I recently bought a new...

      Edit: I changed some windows settings based on advice here. The situation is improved and I am going to see how things go before buying new equipment. Thank you everyone

      So I recently bought a new laptop. I use an external mouse, keyboard, headphones etc, all of which come with usb A connectors that worked well with my old laptop.

      When the new laptop arrived there weren't nearly enough ports for either usb A or usb c so I invested in a peripheral that links four usb a connections to one usb c connection on the laptop. Edit, it is powered and plugged in. Now the connection with everything plugged in seems to be intermittent and the mouse and external keyboard don't work reliably.

      I have read a couple of articles and I am even more confused but they seem to be saying that usb c is not plug and play the way usb a was. What the fuck. Why do this like this? What do I do now?

      I just spent significant money on this computer and I don't want to replace a functioning mouse and keyboard

      13 votes
    9. Building a home media server on a budget

      Hi I figured before I start venturing into other forums dedicated to this sort of thing, I'd ask here on Tildes since I'm at least comfortable with the community and how helpful they can be here....

      Hi

      I figured before I start venturing into other forums dedicated to this sort of thing, I'd ask here on Tildes since I'm at least comfortable with the community and how helpful they can be here.

      I'm tired of all of the subscription services I have, movies and TV shows disappearing from them, buying a film on Prime and only being able to watch it offline through a specific app. Even then, half the time we're watching comfort TV shows that we have on DVD already (X-Files and Friends for instance).

      So I figured that building a home media server would give me the chance to cut the cord with a couple of these services and allow us to start using and controlling our own data again.

      I have a budget of around £300 (I could perhaps push to £400 if needed) and I'm honestly not sure at all where to start. I have knowledge on how to build brand new, medium to high end gaming PCs as I've done it since I was in my late teens and built my first PC with the wages from my very first job but building a budget minded PC for use as a home media server goes completely over my head.

      I've noticed that a lot of the pre-built NAS or media server boxes are very expensive so my first thought was to buy a refurbed workstation or small form factor PC that has enough "oomph" to do the trick but I don't know what ones to even start looking at and then I start to feel a little bit out of my comfort zone.

      Things like getting the right CPU in these refurbed machines that offers the features I'm looking for like hardware transcoding etc., integrated GPU's, ensuring there's enough SATA ports for multiple hard drives and an SSD for a boot drive, and then to top it all off ensuring that while achieving these features the thing shouldn't draw too much power when idling as it'll be on for long stretches of time, if not left on 24/7.

      I've also got no knowledge of Linux, I've never even looked at it but if it's genuinely easy enough (for someone with next to no Linux experience) then I'd be happy to give it a shot if it offers better performance compared to using Windows 10 or something.

      All the server will be used for is watching TV shows, perhaps the odd film, listening to a bit of music perhaps and the odd podcast now and again. Simultaneous streaming will be fairly minimal, perhaps 2 streams as me or my partner watch one thing and our daughter watches another on her tablet. In regards to streaming outside the house that will also be almost non-existent, perhaps, again our daughter watching a kids TV show like Pokemon or Fireman Sam on her tablet when we're out but me and my partner don't tend to watch anything when we're outside the house, certainly not TV shows or movies anyway.

      Redundancy isn't something I'm too horrendously worried about, I wouldn't be storing anything like photos that we wouldn't want to lose on it and while it'd be annoying, losing a drive with TV shows or films on it wouldn't be the end of the world.

      Any help would be massively appreciated, thanks.

      36 votes
    10. It looks like Facebook will be forcing me to switch to Messenger. What are my options?

      Today when I opened Messenger Lite there was a message from Meta saying " your chats will be moving to Messenger" and that Messenger Lite will stop working on September 18. I actively switched...

      Today when I opened Messenger Lite there was a message from Meta saying " your chats will be moving to Messenger" and that Messenger Lite will stop working on September 18. I actively switched from Messenger to Messenger Lite several years ago because the regular Messenger app was draining my battery. Are there any alternatives to Messenger Lite on Android? Perhaps even FOSS?Or will my only option be to move to the old Messenger app if I want to use Facebook messenger? I have some work related groups on Messenger that would be tough to move to another platform, so Please don't just say "use Signal" or something similar.

      28 votes