Mod cultures - What do we want?

Awoo
Thu, 07 Jun 2018 21:26:44 +0000

Right now there's a lot of discussion ongoing about community culture, building Tildes' attitudes as a community into something that is solid enough to withstand waves of new users without being disrupted too heavily by newcomers that have yet to learn the culture.

But what of mod culture?

This topic isn't only for those that have mod experience, there are plenty of users with experience talking to mods that have their own negative stories. Over on reddit the actions of one mod team affect the brand-image of all modteams on the entirety of reddit. One bad action by a mod that occurs in a default subreddit backed up by the other mods in that subreddit becomes (in the eyes of users) the behaviour of all "reddit moderators".

Often I see mods making things far far worse by being one of the most combative and hostile in-groups on the site. Talking to users in a manner that is best described as the way the worst teacher in school talked to teenagers as if they were 4 year olds, not listening to anything a user is actually saying and dismissing them outright because they're the user and they're the moderator. I understand some of it comes from difficult interactions with genuinely toxic individuals that waste enormous quantities of time better put towards better things. However what I see are moderators approaching every interaction with every user with criticism as if they are almost certainly the same-old toxic user. This is not the case.

This is exceptionally important here on Tildes because it won't be a mistake to take the actions of one moderator and have it colour your image of other moderators on the site. When the site holds responsibility for moderator actions due to oversight and control then the actions of all moderators are going to be considered the actions of the site and the rest of the mods.

So, how do we want our mods to talk to users? How do we want them to interact with users? What controls can be put in place to appreciate quality moderation? What can stop quippy mods that shut down valid discussion with 1 line reductive answers? Etc etc.

What is good moderation and what is a good moderator?

Personally what I try to apply to my own behaviour is to actually LISTEN to people and act as an equal, or at least present the appearance of listening. The thing that bothers people most feeling like something they care about is dismissed.

What are the many issues that you've see in moderator behaviour (in front and behind the scenes) and in what ways can Tildes go about things differently to stop them?

Comments URL: https://tildes.net/~tildes/1wc/mod_cultures_what_do_we_want

Votes: 19

Comments: 12