15 votes

Permanent US injunction and $650,000 civil penalty imposed on Experian Consumer Services for allegedly sending commercial emails

Posted by tibpoe
Tags: business, usa, department of justice, ftc, experian consumer services, legal, settlements, can spam act, email, opting in out, spam, technology, press releases, source.us department of justice
https://www.justice.gov/opa/pr/permanent-injunction-and-650000-civil-penalty-imposed-experian-consumer-services-allegedly

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Published
Aug 22 2023
Word count
661 words

3 comments

  1. [3]
    tibpoe
    Link
    As a recipient of these spam emails, I'm personally underwhelmed by this settlement, which falls far short of the FTC's own suggested spam penalties and rules:...

    As a recipient of these spam emails, I'm personally underwhelmed by this settlement, which falls far short of the FTC's own suggested spam penalties and rules: https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business

    Do folks have any idea how to effectively lobby for better enforcement of our laws or to how to hold these companies accountable?

    9 votes
    1. DanBC
      Link Parent
      Maybe buy a share and ask awkward questions during the AGM.

      Maybe buy a share and ask awkward questions during the AGM.

      3 votes
    2. tibpoe
      Link Parent
      Well, I've read over the court order: So I've sent a complaint through their support form about every single I Can't Believe It's Not Spam that they've sent me. Basically a manual mail merge with...

      Well, I've read over the court order:

      IT IS FURTHER ORDERED that Defendant must create certain records for 10 years after entry of the Order, and retain each such record for 5 years. Specifically, Defendant must create and retain the following records:

      C. records of all consumer complaints and refund requests concerning the subject matter of this Order, whether received directly or indirectly, such as through a third party, and any response;

      So I've sent a complaint through their support form about every single I Can't Believe It's Not Spam that they've sent me. Basically a manual mail merge with the email type & date.

      Only took me 15 minutes and hopefully this means they need to spend a few hundred dollars on my behalf to respond to and record my complaints. ROI of let's say $1000/hr.

      FTC: this compares favorably to the ROI on your fines. I am available for hire.

      1 vote