This is going to be a rant with a question at the end, asking how to end this infinite loop of nondelivery?

So my friend bought a new laptop from Lenovo back in December. It was supposed to be delivered by UPS but of course they were going to attempt to deliver it while my friend is at work.

He attempted to have it delivered to a relay point and the website agreed to this. The relay point never received it. When we called customer support, they said they can’t deliver it to a relay point. Despite the site letting us reprogram it to one.

Next, I chatted with Lenovo and they were like the agent cannot talk to UPS directly. There is an internal department that handles this, according to them. It will take three to five days for the investigation. No news after five days.

We called UPS again and they said they would deliver it on Monday. And then eventually on Wednesday before 1PM. My friend took half day off in the morning for this. The delivery guy called my friend at 3PM to deliver it. He asked to reprogram it to Friday. The deliveryman agreed. And now we are waiting.

If this package still doesn’t arrive, two weeks later, I am going to lose my mind!

This is even the abridged version. There was one point where the customer service person told us to go get it at the relay point when the website clearly said it wasn’t there.

I don’t understand how delivery companies like UPS fuck this up and insist on delivering during the workday.

What or how do you manage this endless circus of customer service representatives not being accountable for contradictions? Has someone cracked the code and figured out how to get it delivered at a proper time?

A couple of years ago I heard a knock, went to the door, saw the FedEx guy walking away, called out to him, then again and again, louder and louder. He just walked into his truck and drove off. And my front door was right on the street, so there's no way he didn't hear me.

Today my mother opens the door after a knock, and the driver's driving off. And he waves at her as he goes.

I have lots of other complaints about FedEx, and I wonder if these stories are symptoms of a dysfunctional company, mistreating workers, etc. Or maybe we're just on the beat of a dude with a 'tude.