6 votes

Topic deleted by author

4 comments

  1. kfwyre
    Link
    I’d recommend looking into trainings aimed at teachers. De-escalation training is a fairly common offer. I’ve done a few different ones over the course of my career and maintain my CPI...

    I’d recommend looking into trainings aimed at teachers. De-escalation training is a fairly common offer. I’ve done a few different ones over the course of my career and maintain my CPI certification as a professional precaution.

    4 votes
  2. fredo
    (edited )
    Link
    I feel that I need more information to come up with an useful answer. In any case, my basic technique to deescalate conflict is to just sit there and listen whatever the person has to say, for as...

    I feel that I need more information to come up with an useful answer.

    In any case, my basic technique to deescalate conflict is to just sit there and listen whatever the person has to say, for as long as they need or want. It doesn't matter if they're sane or not, right or wrong. Just take a few deep breaths and really listen. Try to empathize, understand their feelings and motivations, even if you disagree with them. Let them empty themselves on you like a bucket full of water over the grass. This can take minutes, hours, months, or years. Sometimes it's worth it, they become calmer, feeling your compassion. Sometimes that doesn't work at all, some people have infinite grief. But it's worth trying. You only start talking when you feel they're empty enough.

    3 votes
  3. entangledamplitude
    Link
    Someday adjacent to your specific request (IIUC), but the “non violent communication” framework (many books & articles) comes highly recommended.

    Someday adjacent to your specific request (IIUC), but the “non violent communication” framework (many books & articles) comes highly recommended.

    3 votes
  4. Apos
    Link
    Probably not what you expected, but there's a really insightful channel on YouTube called Audit the Audit. You can watch these from both point of views and try to notice what makes a situation...

    Probably not what you expected, but there's a really insightful channel on YouTube called Audit the Audit.

    You can watch these from both point of views and try to notice what makes a situation escalate. There are subtle things that people do that will make a situation turn sour.

    1 vote