Well that's more than Instacart is doing. I ordered some groceries Saturday evening. They told be they'd deliver between 7:30 and 9:30PM. When they hadn't arrived by 10:00PM, I called and only...
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Well that's more than Instacart is doing. I ordered some groceries Saturday evening. They told be they'd deliver between 7:30 and 9:30PM. When they hadn't arrived by 10:00PM, I called and only then was I informed that they had canceled my order and it could not be rescheduled. No email, no text, nothing. I had to call to find out. I will never understand how companies think this is a reasonable way to treat customers.
From the article: Alternate link: https://outline.com/EJEahH
From the article:
“As COVID-19 has spread, we’ve seen a significant increase in people shopping online for groceries,” an Amazon spokeswoman said in a statement. “Today this resulted in a systems impact affecting our ability to deliver Amazon Fresh and Whole Foods Market orders tonight. We’re contacting customers, issuing concessions, and are working around the clock to quickly to resolve the issue.”
The disruption also affected Prime Now orders, according to an internal Amazon memo reviewed by Bloomberg.
Panic buying that has left store shelves empty is also straining Amazon’s delivery capacity. Around the country, Amazon staff reported long lines to enter delivery stations and delays getting items they were supposed to deliver. Amazon notified delivery drivers Sunday evening about a “technical issue that is causing a delay to Prime Now, Amazon Fresh and Whole Foods Markets orders being assigned to delivery partners,” according to the company memo.
Well that's more than Instacart is doing. I ordered some groceries Saturday evening. They told be they'd deliver between 7:30 and 9:30PM. When they hadn't arrived by 10:00PM, I called and only then was I informed that they had canceled my order and it could not be rescheduled. No email, no text, nothing. I had to call to find out. I will never understand how companies think this is a reasonable way to treat customers.
From the article:
Alternate link: https://outline.com/EJEahH