5 votes

The web is a customer service medium

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  1. skybrian
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    A classic essay by Paul Ford that I haven't been able to find in quite a while, having somehow forgotten the name of the author. Mostly not dated, though the links have rotted.

    A classic essay by Paul Ford that I haven't been able to find in quite a while, having somehow forgotten the name of the author. Mostly not dated, though the links have rotted.

    “Why wasn't I consulted,” which I abbreviate as WWIC, is the fundamental question of the web. It is the rule from which other rules are derived. Humans have a fundamental need to be consulted, engaged, to exercise their knowledge (and thus power), and no other medium that came before has been able to tap into that as effectively.

    1 vote