There was a recent discussion about the Windows App Store where people said they don't like using it. I'm in the Apple world, and people here constantly complain about the Mac and iOS app stores. I grudgingly use Steam to download games that are only available there. Everyone seems to hate using app stores, but most agree that having them is better than having to find stuff on the web or in bricks and mortar stores.

I don't tend to "shop." When I decide I need a product, I do research. I try to find unbiased sources, though that's problematic in itself. But I don't go browsing for anything because it's largely pointless and tends to drive you towards what the company that's best at selling wants you to buy rather than what's best for your needs. So for the most part, my interaction with app stores is searching for a specific program and either finding it or not.

What do people think would make app stores better? Complaints I've heard include:

• Too hard to find a product you want when you don't know the specific name of a particular one (like you want a photo editor that can make a photo mosaic, but don't know the name of a specific photo mosaic app)
• You search for a specific product and the top hit is a paid placement for a competitor
• Stores are full of crapware with similar names and similar keywords
• Top apps are all games

How could app store makers improve the situation? What would make using an app store a joy for you?

My spouse and I own a condo. The property management company that the home owners' association hired is generally mediocre (which is a huge step up from the usual scenario where most are actively awful). They do a reasonably good job of keeping us informed, but they way they do it is hilariously bad. Every email they send is sent as a .jpg and a .docx file with no actual text in the message. My email client renders it and I can read it, but it makes all of their emails unsearchable, and it makes filtering beyond the basic "emails containing address x" impossible.

I've asked them personally several times both electronically and in writing to please stop sending such correspondence and just send a regular email. (I honestly don't care whether it's plain text or HTML, just so long as it's searchable and filterable.) But it's so far been to no avail. I brought it up at the last HOA meeting and they agreed to also include their messages as text in the body of the email, but they don't. If I'm really lucky they'll have one or two sentences in text, but the rest is a .jpg and a .docx (or .pdf) of the actual body of the message. I've tried to explain that this is bad for people with disabilities and may even run afoul of the Americans with Disabilities Act, but they didn't seem to care.

It's not clear to me how one ends up sending emails in this form. I don't use any Microsoft products, which they probably can't comprehend, but I suspect this is some sort of Windows thing. Does anyone know how this happens and why? And more importantly, does anyone have suggestions for getting them to stop?