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  • Showing only topics with the tag "usability". Back to normal view
    1. What would make app stores better?

      There was a recent discussion about the Windows App Store where people said they don't like using it. I'm in the Apple world, and people here constantly complain about the Mac and iOS app stores....

      There was a recent discussion about the Windows App Store where people said they don't like using it. I'm in the Apple world, and people here constantly complain about the Mac and iOS app stores. I grudgingly use Steam to download games that are only available there. Everyone seems to hate using app stores, but most agree that having them is better than having to find stuff on the web or in bricks and mortar stores.

      I don't tend to "shop." When I decide I need a product, I do research. I try to find unbiased sources, though that's problematic in itself. But I don't go browsing for anything because it's largely pointless and tends to drive you towards what the company that's best at selling wants you to buy rather than what's best for your needs. So for the most part, my interaction with app stores is searching for a specific program and either finding it or not.

      What do people think would make app stores better? Complaints I've heard include:

      • Too hard to find a product you want when you don't know the specific name of a particular one (like you want a photo editor that can make a photo mosaic, but don't know the name of a specific photo mosaic app)
      • You search for a specific product and the top hit is a paid placement for a competitor
      • Stores are full of crapware with similar names and similar keywords
      • Top apps are all games

      How could app store makers improve the situation? What would make using an app store a joy for you?

      21 votes
    2. How to deal with a stupid email situation?

      My spouse and I own a condo. The property management company that the home owners' association hired is generally mediocre (which is a huge step up from the usual scenario where most are actively...

      My spouse and I own a condo. The property management company that the home owners' association hired is generally mediocre (which is a huge step up from the usual scenario where most are actively awful). They do a reasonably good job of keeping us informed, but they way they do it is hilariously bad. Every email they send is sent as a .jpg and a .docx file with no actual text in the message. My email client renders it and I can read it, but it makes all of their emails unsearchable, and it makes filtering beyond the basic "emails containing address x" impossible.

      I've asked them personally several times both electronically and in writing to please stop sending such correspondence and just send a regular email. (I honestly don't care whether it's plain text or HTML, just so long as it's searchable and filterable.) But it's so far been to no avail. I brought it up at the last HOA meeting and they agreed to also include their messages as text in the body of the email, but they don't. If I'm really lucky they'll have one or two sentences in text, but the rest is a .jpg and a .docx (or .pdf) of the actual body of the message. I've tried to explain that this is bad for people with disabilities and may even run afoul of the Americans with Disabilities Act, but they didn't seem to care.

      It's not clear to me how one ends up sending emails in this form. I don't use any Microsoft products, which they probably can't comprehend, but I suspect this is some sort of Windows thing. Does anyone know how this happens and why? And more importantly, does anyone have suggestions for getting them to stop?

      14 votes
    3. Usability Suggestion: Mobile sidebar closing.

      Edit: As @Bauke pointed out, apparently this feature already exists via tapping outside of the sidebar. I never even thought to try that. I'm not sure if this is in the gitlab issues or not, but a...

      Edit: As @Bauke pointed out, apparently this feature already exists via tapping outside of the sidebar. I never even thought to try that.


      I'm not sure if this is in the gitlab issues or not, but a cursory search suggested it's not. On mobile, if you tap the link to the most recent comment from the sidebar, you navigate directly to that comment just as on the desktop site, but the sidebar remains open and can't be closed without scrolling all the way back up to the top of the page. This is incredibly cumbersome and inconvenient.

      Ideally there would either be a method of closing the sidebar from anywhere, or for the sidebar to close on clicking the link. I would imagine that the latter would be simplest.

      8 votes
    4. Using icons vs using words

      I noticed that Tildes docs make a point out of using words instead of labels. The stated reason is that icons may be difficult to understand, and I honestly don't get how is this the case. Icons,...

      I noticed that Tildes docs make a point out of using words instead of labels. The stated reason is that icons may be difficult to understand, and I honestly don't get how is this the case.

      Icons, when used right, are much more usable and intuitive than any text labels. They are small, distinct, they draw attention and you can tell what they do just by looking at them instead of reading them.

      Take the classic upvote/downvote scrollers used on Reddit, Imgur, etc. It uses icons for upvotes and downvotes, but there isn't a single person I know who doesn't know what those mean. It's intuitive and usable. It doesn't require localization. It just works.

      In contrast, the "Vote (10)" button on Tildes. It uses text, on a page full of text. It's an important UI element, one of the most used UI elements really, but it's not visually highlighted in any way. The amount of votes, which is an important metric, isn't distinct, making it hard to read. The "text button" style it uses is usually reserved for buttons that are used rarely, such as "Edit" or "Delete", or buttons that open more menus, such as "Edit" or "Reply". It's not intuitive.

      Yes, this is a minor thing, but it's minor things that make the overall experience pleasant or unpleasant. And it shows how icons (and highlights), when used right, make user experience better.

      13 votes