22 votes

Single point of software failure could hamstring 15K US car dealerships for days

3 comments

  1. Promonk
    Link
    Ha! I just applied for a support position with them a few weeks ago, and they passed on me. I'd probably be starting off right about now if they'd picked me up. Sometimes you dodge a bullet, and...

    Ha! I just applied for a support position with them a few weeks ago, and they passed on me. I'd probably be starting off right about now if they'd picked me up. Sometimes you dodge a bullet, and sometimes the bullet dodges you!

    6 votes
  2. RobotOverlord525
    Link
    This feels like a rather familiar tale! I think the company that makes the software I'm administrator of did much the same thing when they went private. I know support has never been the same....

    CDK started as the car dealership arm of payroll-processing giant ADP after ADP acquired two inventory and sales systems companies in 1973. CDK was spun off from ADP in 2014. In mid-2022, it was acquired by venture capital firm Brookfield Business Partners and went private, following pressure from activist public investors to trim costs.

    Brookfield said at the time that it expected CDK "to benefit from a rise in consolidation across the dealership industry," an industry estimated to be worth $30 billion by 2026. Analysts generally consider CDK to be the dominant player in the dealership management market, with an additional 15,000 customers in the trucking industry.

    Under CEO Brian McDonald, who returned to the firm after its private equity buyout, the company pushed most of its enterprise IT unit to global outsourcing firm Genpact in March 2023.

    This feels like a rather familiar tale! I think the company that makes the software I'm administrator of did much the same thing when they went private. I know support has never been the same.

    That said, I see the appeal of "all-in-one" software packages. I think the bigger problem is when there aren't a lot of competitors in that space. No software is going to be 100% reliable, but there are perverse incentives to development when you don't have any serious competitors, as in any business.

    Side note, I find something ironic about the article using an archive.is link to bypass a paywall. You would think that a journalist would be above doing something like that. I'm sure he would like to get paid even if he doesn't care if the author of the piece he was linking to is.

    5 votes