14 votes

Internal Nintendo memo instructs customer service to fix "Joy-Con drift" for free, even outside warranty period

3 comments

  1. [3]
    nothis
    Link
    I've heard people actually testing this out and even getting refunds for previous repair costs, so it seems legit. I'd rather see Nintendo fix the underlying problem but at least I have options...

    I've heard people actually testing this out and even getting refunds for previous repair costs, so it seems legit. I'd rather see Nintendo fix the underlying problem but at least I have options for sending in my current (broken) joycons. One pair is showing signs of drift, again, 6 months after having been repaired.

    1 vote
    1. [2]
      stu2b50
      Link Parent
      I'd imagine Nintendo would rather see Nintendo fix the underlying problem. It's probably like Apple's keyboard woes, where they also ate the costs of repairs.

      I'd rather see Nintendo fix the underlying problem

      I'd imagine Nintendo would rather see Nintendo fix the underlying problem. It's probably like Apple's keyboard woes, where they also ate the costs of repairs.

      1. nothis
        Link Parent
        I'm near-100% sure Nintendo knows exactly what's causing the problems and how to fix it and has done so since 2017. Just makes you wonder why they didn't fix it immediately with a joycon revision....

        I'm near-100% sure Nintendo knows exactly what's causing the problems and how to fix it and has done so since 2017. Just makes you wonder why they didn't fix it immediately with a joycon revision. I can't imagine a scenario where that wouldn't be cheaper for them, in the long run. Meanwhile, we're still seeing joycons with a 2019 serial number exhibit the drift.

        I'm at a point where I could imagine them having done a calculation that showed the drift not being a big enough PR disaster so they accepted the poor quality for the past 2 years and hoped it would never blow up. Enter the Kotaku article.

        1 vote