15 votes

Fix the machine, not the person

2 comments

  1. devalexwhite
    Link
    Good read, thanks! Had me thinking about the documentary "American Factory" where instead of improving the situation like Toyota in the article, the Chinese run factory in America blamed the...

    Good read, thanks! Had me thinking about the documentary "American Factory" where instead of improving the situation like Toyota in the article, the Chinese run factory in America blamed the American work ethic and created terrible working conditions.

    4 votes
  2. chocobean
    Link
    For anyone wondering what this is and if they should read it: This is a short essay by Aaron Swartz (+), posted September 25, 2012 "What worked wasn’t yelling, but changing the system around you...

    For anyone wondering what this is and if they should read it: This is a short essay by Aaron Swartz (+), posted September 25, 2012

    [...] the worst workforce in the automobile industry in the United States [...] scratching cars, loosening parts in hard-to-reach places, filing union grievances, sometimes even building cars unsafely [...]

    In 1982, GM finally closed the plant. But the very next year, when Toyota was planning to start its first plant in the US, it decided to partner with GM to reopen it, hiring back the same old disastrous workers into the very same jobs. And so began the most fascinating experiment in management history.


    "What worked wasn’t yelling, but changing the system around you so that it was easier to do what you already wanted to do."

    Thank you for the post. I wonder what other problems we are having today that this is applicable to. "Laying flat" / "herbivorous men" / low birth rates / low housing ownership rates among younger people / low voting turn out / employee absenteeism / public graffiti ....?

    2 votes