6 votes

Recommendations for finding a local('ish?) repair for name brand quality headset?

Hiya -

I'm looking for some help because despite a lot of Google quality time, I'm sincerely struggling to get a solution.

I have a Plantronics 4220 wireless headset that I use for work (and also to connect with Bluetooth to my PC at the same time between calls), and somehow the audio is starting to flake out. It's like it only gets audio in one ear, but if I tilt my head slightly it'll get into the other ear or sometimes both. Pretty weird... it's something I might expect from a wired headset where the cord itself is dying, but not on a wireless one like this.

Anyhow, I'm very comfortable with tech stuff (building my own rigs for like 20 years now), but I've never really felt comfortable about iFixit kind of solutions where tools or hardware is involved with the hardware. I'd pretty much just rather throw a little money at a pro who can fix it in 5 minutes and charge me $50 or whatever, lol.

However when I am going to look for places that might offer repair services, all I'm getting are locations in the US... but I'm in Canada. Specifically Ontario. Anyone have a source (from personal experience or otherwise) on how I might best look up a place I can get this fixed at? Figuring out what to search for on this subject seems oddly arcane!

2 comments

  1. chocobean
    Link
    I'm in a different stream of repair services, but it might have to come down to asking a guy who hopefully knows a guy who hopefully knows a guy. Like, physically look for those phone screen...

    I'm in a different stream of repair services, but it might have to come down to asking a guy who hopefully knows a guy who hopefully knows a guy. Like, physically look for those phone screen repair stalls and ask the guy if he can recommend a guy.

    It's going to get increasingly difficult as stuff get tinier and more complicated and more fragile and less serviceable. For example the casing of your headphone may not ever have been designed to be opened up even once. It's not like a guy who knows how to solder can crack it open and pzzzt it for you and hand them back. The guy of a guy was a pro, I'm sure, 10 years ago and can fix everything then, but today is probably just googling for videos like you can too....

    We ran into this problem for something much more simple: car remote battery changes. There's just so much going on these days it seems they make it virutally impossible - ordering a new one seems to be the only way forward.

    Edit: reach out to the original manufacturer?

    4 votes
  2. ibuprofen
    Link
    American Electronics in the Junction

    American Electronics in the Junction

    2 votes