Employees at Crisis Text Line tried telling the board about a pattern of racial insensitivity at the company — but when that didn’t work, they went to Twitter

There was the time that CEO Nancy Lublin voiced a black animated character also named Nancy in a promotional video for her new company — an incident employees called digital blackface. Or the time she’d given a black woman on the team a “PhD in chicken wings” for a secret Santa gift at Christmas. Or the two times she’d asked employees, one a black man, the other an Indian woman, to help her pick “black names” from a list of potential crisis counselors and crisis counselor aliases.