I had the worst experience with Wizz Air
My evening flight from Gatwick to Milan was delayed, resulting with my arrival at 2:45am when there was no public transportation available (apart from taxis).
According to EU rules any delayed flights over 3 hours can be reimbursed (partially) as can any inconveniences.
This is the email I received from Wizzair's claims Dept:
Thank you for contacting Wizz Air Customer Service Department.
We would like to extend our sincerest apologies regarding the inconvenience caused by the delay of your flight. After thoroughly investigating your case we can confirm that the delay of flight W4 5786 MXP-LGW on the 3d of July 2023 was 02:57 h, based on the arrival at your destination airport.
Please be kindly informed that passengers are entitled to the compensation specified in Regulation (EC) No 261/2004 of the European Parliament and of the Council when there is an arrival delay of minimum 3 hours.
Therefore, unfortunately we regret to inform you that no compensation is due in this specific situation.
Should you have any questions or concerns, please do not hesitate to contact us by replying to this email.
Have a pleasant day!
Kind regards,
I am at a loss for words (and taxi fare!)
Amazingly, I had a similar experience recently in the other direction. I flew from Milan Malpensa to Gatwick and was delayed by several hours and missed my booked coach. Luckily I bought a flexible ticket, but it meant either waiting another two hours at the airport or paying some extra to get the very next coach.
Wizz Air. Only for when Ryan Air appears too luxurious...
Ridiculous! Yeah, I'll never fly with them again!
I'd like to say the same but... I almost certainly will. Often other carrier don't cover the same route at such a good price. Usually, I try to go with BA from Heathrow to Milan normally as they also do a good price - but it's not always an option or affordable.
Same here for me. I hate Wizz Air with a passion, but I love traveling and seeing the world even more. I can't really afford anything but low-cost options, and sadly wherever I plan on going, Wizz is either the cheapest, or the 2nd cheapest option.
So I have to suck it up, fly Wizz Air, and deal with, for example, a 8+ hour-long delay from Bucharest to Malta.
Lost one day of vacation, but I still enjoyed the rest.
Return flight was only delayed 10 minutes, so that was nice.
Can you tell me which email address contacted you. I'm trying to find an email on the site from wizz but wasn't successful yet.
Was the delay actually 2h57min? You could try reporting them to the national aviation agency which investigates the case for free.
Pm me if you need help.