4 votes

PC doesn't connect properly to thunderbolt dock if it's plugged in after booting

I have a CalDigit TS3+ dock that I switch between my M1 Macbook Pro and a System76 Galago Pro that's currently running Windows 10 (I'm sorry, FOSS gods). The M1 has no problem using the TS3+ when it's connected or disconnected and reconnected. But the Galago Pro will only connect to the dock if it was connected while booting up. Disconnecting and reconnecting leaves the dock in a state where only the pass-through thunderbolt port works. So my monitor that uses the pass-through for DisplayPort can operate after reconnecting the dock, but no other devices plugged into the dock will. My mouse/keyboard for example don't even receive power in this state.

Oddly when setting up the drivers for thunderbolt I found that the only drivers available are for Intel's NUCs. IIRC someone on reddit said that this is actually the software I need to install, so that's what I did.

Any help getting the dock to work better is appreciated! Currently I need to reboot the laptop every time I switch back from the M1 to the Galago Pro.

3 comments

  1. vord
    Link
    Make sure to check for firmware updates on both PC and dock. I had a few issues with my Thinkpad that cleared up with those.

    Make sure to check for firmware updates on both PC and dock.

    I had a few issues with my Thinkpad that cleared up with those.

    2 votes
  2. [2]
    JXM
    Link
    I've never had this specific issue, but I've only had trouble trying to use Thunderbolt on Windows. On my Mac, it usually works flawlessly, but anything more complex than a Thunderbolt hard drive...

    I've never had this specific issue, but I've only had trouble trying to use Thunderbolt on Windows. On my Mac, it usually works flawlessly, but anything more complex than a Thunderbolt hard drive enclosure with Windows is a mess.

    I know that MacOS has Thunderbolt chipset drivers baked into the OS (and, I believe, they are written by Apple) because there just aren't that many controllers out there.

    Maybe Windows handles it differently? I assume so since you said you there are specific drivers for the dock.

    1. teaearlgraycold
      Link Parent
      Sorry I didn't make it clear. The drivers I installed are for the chipset in the laptop. Apple's situation is different since they went all-in on thunderbolt. If their thunderbolt support was less...

      I assume so since you said you there are specific drivers for the dock.

      Sorry I didn't make it clear. The drivers I installed are for the chipset in the laptop.

      Apple's situation is different since they went all-in on thunderbolt. If their thunderbolt support was less than perfect their laptops would be useless.

      1 vote