I am reading Never Split the Difference right now, and while the book has a few stereotypical "salesman self-help" moments, I have found some of the strategies to be genuinely incredible.

The biggest game changer for me has been mirroring what the other person says to avoid conflict and gather more information.

Real life example: My wife has a bad habit of poorly explaining what she wants and where it's located. Then, I get her flustered when I rapid-fire follow up questions. Here is an exchange we have frequently which leaves us both frustrated as hell.

She will ask something like, "Can you get the box out of the drawer please?"

I usually reply, "What box?"

"The box. The red box."

"Okay...what drawer?"

"The drawer, you know, the drawer. Come on."

"DUDE. Can you at least tell me which room you're even talking about?"

"Nevermind, I'll get it."

Lately I've been trying mirroring to help both of us and it's awesome.

"Can you get the box please?"

"Get the box?"

"Yeah, the red box. It has a paper in it that I need."

"Okay, you want the red box with the paper in it?"

"Yeah it's in the kitchen drawer next to the sink."

It's so weird when you first start doing this intentionally, but people don't even notice. I have no idea why it works so much better but it's amazing.

So, this got me thinking, what other little human psychology tricks work? Are there other books that genuinely changed the way you approach people or situations?

I'm a teacher and my job is to teach students who mostly have behavioral problems, so I am always on the look out for more of these things.

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