App request: Mobile and desktop remote assistance
My elderly father has an android phone and so do I. Is there a reputable remote assistance app that we can both install so I can help him with basic phone stuff from far away?
It has to be as easy to use as possible: it won't work if he has to open an app or toggle settings or punch in a buncha code. He doesn't even know how to take a screenshot and send it over WhatsApp. Ideally the app would just be sleeping until I send him a request, it'll have a pop up to allow, and he just has to click yes. I won't need full control, just be able to see what he sees and tell him what thingy to click.
On the desktop front, I'm considering getting Mint for him to upgrade. All he wants to do is open browser and go to bookmark sites. Is there a Mint compatible remote assistance app that's super easy? Again I'm okay with minimal control trade off with ease of use from his side.
Thanks Tildes :)
My old job had us using Zoho Assist. It's very easy to use because there's nothing to "install"; the app to give to the user you want to remote into doesn't have an installer and it's specific to the session, so they don't have to enter any info. The person remoting in just uses a web browser.
That being said, I had issues with a single person running MacOS and didn't have anyone I supported who used Linux.
The only problem that really comes to mind on a what amounts to a browser kiosk, that any tool for remote assist will be likely be rendered useless for the same reason the browser is.
If you just need to remotely run fix commands, I'd probably setup Zerotier and extremely hardened SSH. Otherwise I'd just use one of the numerous video confrencing tools and screenshare.