Reading this was very frustrating. It seems like the author had a hard time defining what hyperautomatation actually is, and the fact that they rely on verbatim quotes about the definition seems...
Reading this was very frustrating.
It seems like the author had a hard time defining what hyperautomatation actually is, and the fact that they rely on verbatim quotes about the definition seems like a bit of a crutch. The definition that she falls into - that it's the use of ML to automatically improve business processes - does not actually match the examples provided. The telephone operators are just using a CRM, and the mortgage people seem to be doing what most big banks are already doing to automate lending agreements.
And if Hyperautomation actually is actually altering business processes, that sounds like a nightmare. Imagine going to work, but all the tools you use are constantly changing.
But honestly, more than anything, the thing that frustrates me is that this is just yet another business analyst buzzword that describes obvious things. For instance, the article references "Robotic Process Automation", AKA RPA. RPA is just a fancy term for using software for automation. That's basically the entire point of software as a concept.
Also I was really upset with that quote from Nate Nead. "Some say" is the most weasel-ly of weasel words, and "learning 10,000 times faster" means absolutely nothing of value. I would have been less offended if the quote just said "it's magic, and if you buy it it will make you a millionaire".
Reading this was very frustrating.
It seems like the author had a hard time defining what hyperautomatation actually is, and the fact that they rely on verbatim quotes about the definition seems like a bit of a crutch. The definition that she falls into - that it's the use of ML to automatically improve business processes - does not actually match the examples provided. The telephone operators are just using a CRM, and the mortgage people seem to be doing what most big banks are already doing to automate lending agreements.
And if Hyperautomation actually is actually altering business processes, that sounds like a nightmare. Imagine going to work, but all the tools you use are constantly changing.
But honestly, more than anything, the thing that frustrates me is that this is just yet another business analyst buzzword that describes obvious things. For instance, the article references "Robotic Process Automation", AKA RPA. RPA is just a fancy term for using software for automation. That's basically the entire point of software as a concept.
Also I was really upset with that quote from Nate Nead. "Some say" is the most weasel-ly of weasel words, and "learning 10,000 times faster" means absolutely nothing of value. I would have been less offended if the quote just said "it's magic, and if you buy it it will make you a millionaire".