6 votes

Password recovery / reset email clarity issues

Hi there. The account recovery page mentions that password resets are performed by emailing a specific Tildes address from your own specified recovery address. But as far as I can see, that Tildes reset address that's supposed to be sent to.. is unlisted anywhere on the website. I could be mistaken, of course, but in any case it's not easily visible. Also unlisted is what string should be placed in the Subject field, alongside any body content this sent email should contain.

As to the reason for the inquiry:

So when I registered for Tildes, I generated a password and stored it in my KeePass database like a responsible person. Except... like an idiot, I restarted my computer at some point without remembering to actually save my KP database (I promise this is only like the second time this has happened in 2 years or so), so I'm in the curious position of still being logged in but not actually being able to change my password. Naturally, I explored account recovery options, and registered my email address with the recovery page, but as I described above, I can't seem to find the address I'm supposed to send an email to in order to reset my password as part of the recovery process.

3 comments

  1. [2]
    acr
    Link
    Possibly security@tildes.net, but I am not sure. It may fall under contact@tildes.net. https://docs.tildes.net/contact

    Possibly security@tildes.net, but I am not sure. It may fall under contact@tildes.net.

    https://docs.tildes.net/contact

    2 votes
    1. cfabbro
      (edited )
      Link Parent
      contact@tildes.net is the one @deimos told me was fine for password reset requests... but AFAIK you could literally email any valid address @tildes.net and he would get it, even ones that don't...

      contact@tildes.net is the one @deimos told me was fine for password reset requests... but AFAIK you could literally email any valid address @tildes.net and he would get it, even ones that don't really exist yet such as helpmerecoverpassword@tildes.net ;)

      I definitely think it could be made clear which address the email should be sent to in the recovery email page somewhere though, so I just added it as an issue: https://gitlab.com/tildes/tildes/issues/135

      6 votes
  2. Algernon_Asimov
    Link
    You could try sending a message on Tildes to @Deimos. It's not a viable long-term process, but it works for us right now.

    You could try sending a message on Tildes to @Deimos. It's not a viable long-term process, but it works for us right now.