11 votes

'Parasites': Restaurants ask customers to shun services like Uber Eats

8 comments

  1. [4]
    Comment deleted by author
    Link
    1. [3]
      39hp
      Link Parent
      It looks like it's just buyers remorse. All other things equal, a 30% cut for the app developer does seem pretty steep. FWIW, I'm going to change my habits around food delivery and restaurants...

      It looks like it's just buyers remorse. All other things equal, a 30% cut for the app developer does seem pretty steep.

      FWIW, I'm going to change my habits around food delivery and restaurants after reading this.

      7 votes
      1. [2]
        teaearlgraycold
        Link Parent
        30% cut? Don't these food ordering services have a fee on top of the meal price?

        30% cut? Don't these food ordering services have a fee on top of the meal price?

        3 votes
        1. 39hp
          Link Parent
          I'm actually surprised that they're taking more than the service fee.

          I'm actually surprised that they're taking more than the service fee.

          3 votes
  2. [3]
    Catt
    Link
    We have Skipthedishes in our area and I'm super guilty of ordering excessively from them, and I've always suspected the restaurants and drivers don't get a good cut. This sort of confirms that for...

    We have Skipthedishes in our area and I'm super guilty of ordering excessively from them, and I've always suspected the restaurants and drivers don't get a good cut. This sort of confirms that for me, but I guess I also assumed that if it weren't working out for restaurants, they just wouldn't use them. But that's probably an oversimplified view, since I did stop going out to one of my favourite places and ordering in from a competitor instead.

    6 votes
    1. [2]
      Algernon_Asimov
      Link Parent
      When many of your competitors are doing app-based food delivery, and customers are moving to this model of buying food, it becomes more of a requirement than an optional extra. Restaurants feel...

      I also assumed that if it weren't working out for restaurants, they just wouldn't use them.

      When many of your competitors are doing app-based food delivery, and customers are moving to this model of buying food, it becomes more of a requirement than an optional extra. Restaurants feel pressured to sign up to these services, for fear of losing business.

      And, given that the delivery companies are in it for themselves rather than to help the restaurants, there's a conflict of interests there.

      2 votes
      1. Catt
        Link Parent
        Definitely. This reminds me of the Groupon deals we had for a while. They apparently outright loose money, but so many restaurants still participated.

        ...it becomes more of a requirement than an optional extra.

        Definitely. This reminds me of the Groupon deals we had for a while. They apparently outright loose money, but so many restaurants still participated.

        2 votes
  3. [2]
    Akir
    Link
    I don't see what the big deal is. These services can only take a cut of the ticket if the business has agreed to give it to them, either as a commission fee or a processing fee if they are...

    I don't see what the big deal is. These services can only take a cut of the ticket if the business has agreed to give it to them, either as a commission fee or a processing fee if they are processing the payments as well. If they are in trouble because they made a bad agreement, that is their mistake. They should simply do what they can to get out of it.

    If it's going to cost extra money to get food sent via courier, it only makes sense to charge the customer making the request to pay for the difference.

    3 votes
    1. Batcow
      Link Parent
      Yeah this is one of those situations where I don't have a lot of sympathy for business owners. They've chosen to operate a business under capitalism, they know the rules. These services are just...

      Yeah this is one of those situations where I don't have a lot of sympathy for business owners. They've chosen to operate a business under capitalism, they know the rules. These services are just an example of someone exploiting the free market for gain, same as the restaurant owners. If the owners want something to change, they should be trying to get legislation to regulate the situation, not asking consumers to change their behavior. Don't put this on the most powerless people in the equation.

      2 votes