So, apologies are fine and welcome changes from the time when corporate error resukted only in or bluster. A promise to do better moving forward is an insufficient amends, however, as it does...
So, apologies are fine and welcome changes from the time when corporate error resukted only in or bluster.
A promise to do better moving forward is an insufficient amends, however, as it does nothing to repair the damage inflicted.
We have restored access to most of the mistakenly blocked accounts, and we are working hard to restore any remaining users whose access was blocked in error. If you think we’ve made a mistake in blocking your access, please reach out to feedback@slack.com and we’ll review as soon as possible.
We would also like to notify our users that as we continue to update our systems over the next several weeks, we will soon begin blocking access to our service from IP addresses associated with an embargoed country. Users who travel to a sanctioned country may not be able to access Slack while they remain in that country. However, we will not deactivate their account and they will be able to access Slack when they return to countries or regions for which no blocking is required.
How else do you propose they "repair the damage inflicted" beyond restoring all the accounts that were accidentally blocked (which is what I was pointing out they were already doing)?
How else do you propose they "repair the damage inflicted" beyond restoring all the accounts that were accidentally blocked (which is what I was pointing out they were already doing)?
It depends on the damage. I rely on slack for important communication and storing documents and other important information. I keep backups of all it so that losing access won't be catastrophic,...
It depends on the damage. I rely on slack for important communication and storing documents and other important information. I keep backups of all it so that losing access won't be catastrophic, but there's a lot of recovery overhead. That causes delay and additional investment of time and money, and introduces delay and new (real money) costs to projects.
Paying back that money, or at least refinding my pro subscription fees, are more like a worthwhile amends.
That's fair enough about the pro subscription, and if anyone who had a pro subscription was blocked I imagine they might have a case for asking for restitution. But I also suspect Slack would have...
That's fair enough about the pro subscription, and if anyone who had a pro subscription was blocked I imagine they might have a case for asking for restitution. But I also suspect Slack would have no problem issuing them a refund in that case either. And as for important communications and documents, I imagine those were restored as well as soon as the accounts were unblocked.
But demanding restitution for losing access to important communications and documents, whether temporary or permanently, is not entirely fair to demand IMO since Slack having no liability for you losing access is explicitly spelled out in Slack's terms of service. And that's a risk you take whenever you use a cloud based service. Ensuring you have backups is entirely on you.
SLACK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO YOU RELATING TO THE SERVICES, WHICH ARE PROVIDED TO YOU ON AN “AS IS” AND “ AS AVAILABLE” BASIS.
IN NO EVENT WILL YOU OR WE HAVE ANY LIABILITY TO THE OTHER FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
With one potential exception:
Slack is a workplace tool intended for use by businesses and organizations and not for consumer purposes. To the maximum extent permitted by law, you hereby acknowledge and agree that consumer laws do not apply. If however any consumer laws (e.g., in Australia, the Competition and Consumer Act 2010 (Cth)) do apply and cannot otherwise be lawfully excluded, nothing in these User Terms will restrict, exclude or modify any statutory warranties, guarantees, rights or remedies you have, and our liability is limited (at our option) to the replacement, repair or resupply of the Services or the pro-rata refund to Customer of pre-paid fees for your subscription covering the remainder of the term.
Now that doesn't mean it wouldn't be a good/nice gesture on their part to try and make reparation for any temporary loss of access to communication and documents, but they are under no real obligation to.
I don't know, I thought it was a pretty decent statement. But then again, I was neither blocked nor do I use slack for any business discussion. Were you personally impacted by this change? I'd be...
I don't know, I thought it was a pretty decent statement. But then again, I was neither blocked nor do I use slack for any business discussion. Were you personally impacted by this change? I'd be curious to know about the ramifications you're talking about, especially if you experienced them yourself.
Please see my reply to cfabbro. Note i have a much larger complaint: large corporations seldom take any responsibility for their detrimental actions. Making a sincere sounding apology is at least...
Please see my reply to cfabbro.
Note i have a much larger complaint: large corporations seldom take any responsibility for their detrimental actions. Making a sincere sounding apology is at least recognition of this issue, but is still a long way from taking any actual responsibility.
Restoring the wrongfully suspended accounts is really the bare minimum they could do.
So, apologies are fine and welcome changes from the time when corporate error resukted only in or bluster.
A promise to do better moving forward is an insufficient amends, however, as it does nothing to repair the damage inflicted.
I did read tfa. Not sure how your quote addresses my issue?
How else do you propose they "repair the damage inflicted" beyond restoring all the accounts that were accidentally blocked (which is what I was pointing out they were already doing)?
It depends on the damage. I rely on slack for important communication and storing documents and other important information. I keep backups of all it so that losing access won't be catastrophic, but there's a lot of recovery overhead. That causes delay and additional investment of time and money, and introduces delay and new (real money) costs to projects.
Paying back that money, or at least refinding my pro subscription fees, are more like a worthwhile amends.
That's fair enough about the pro subscription, and if anyone who had a pro subscription was blocked I imagine they might have a case for asking for restitution. But I also suspect Slack would have no problem issuing them a refund in that case either. And as for important communications and documents, I imagine those were restored as well as soon as the accounts were unblocked.
But demanding restitution for losing access to important communications and documents, whether temporary or permanently, is not entirely fair to demand IMO since Slack having no liability for you losing access is explicitly spelled out in Slack's terms of service. And that's a risk you take whenever you use a cloud based service. Ensuring you have backups is entirely on you.
With one potential exception:
https://slack.com/terms-of-service/user
Now that doesn't mean it wouldn't be a good/nice gesture on their part to try and make reparation for any temporary loss of access to communication and documents, but they are under no real obligation to.
I don't know, I thought it was a pretty decent statement. But then again, I was neither blocked nor do I use slack for any business discussion. Were you personally impacted by this change? I'd be curious to know about the ramifications you're talking about, especially if you experienced them yourself.
Please see my reply to cfabbro.
Note i have a much larger complaint: large corporations seldom take any responsibility for their detrimental actions. Making a sincere sounding apology is at least recognition of this issue, but is still a long way from taking any actual responsibility.
Restoring the wrongfully suspended accounts is really the bare minimum they could do.