Quick background: wife inherited an iPhone 8 plus from a recently deceased relative. Said relative used to have AT&T, wife and I do not. I was hoping to possibly use this phone on an upcoming international trip but it would need to be unlocked from the carrier first so I can put a new sim card in it. (Just to be clear, I don't mean getting into the actual phone, we've already saved the few photos and messages that were on there and reset the phone to factory settings). Tried doing the automated process on the AT&T website and it was denied immediately, no explanation given. Tried calling them and the automated system straight up hangs up on me because I don't have an account with them. So lastly we tried taking it directly to an AT&T store where they directed us to either call the number that keeps hanging up on us, or to "take it to one of those places at the mall that can unlock it for you". Useless.

I've done some research on this and seen various solutions online. Most of those solutions I have already tried (like calling the number or trying the online portal thing) or their situations don't apply to my case (like having purchased a new phone or having an account already with AT&T). One thing I've seen mentioned multiple times that seems to get results is to file a complaint with the FCC, so I went to do that and welp... government is shut down. FCC not accepting any complaints at the moment.

Another thing that I thought of was jailbreaking the phone, but I haven't done that to a phone in many years and am not even sure if that would resolve the issue of it being carrier-locked. But surely if 'those places at the mall' can unlock them without going through AT&T, then I might be able to as well. Hence I came here asking for help.

Anyone have any experience with this sort of thing?

Posting for ideas/advice, if anyone has any, as I'm unsure of where else to turn.

I have a VPS (Named "Bucket") I rent and self host a few services on, along with a home server (Named "Vergil") that lives under my basement stairs and I host many more services on. At 2:01 AM today I got a notification from Bucket that my Plex (hosted on Vergil) was down/unreachable. I'm assuming that's when this issue started.

When investigating I found that Plex wasn't down, but Bucket couldn't reach/talk to Vergil. Further investigation showed that it wasn't just Bucket, but nothing can reach/talk to Vergil. At first I thought it was an issue with my router, as I have my gateway set up in IP bypass mode and manage my network via my third party router (UDM-Pro). But after digging through logs looking for any automated blocks from any misclassified intrusion attempts, I realized that none of my attempts were even reaching the router. So I checked the route, and that's where I found what I think is the problem.

Running mtr to route from Vergil to Bucket gives full resolution of the route:

    mtr -rwzbc 10 45.79.209.169
    Start: 2024-12-19T16:49:53-0500
    HOST: Vergil.goose.ws                                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
      1. AS???    192.168.2.1                                                 0.0%    10    0.1   0.1   0.1   0.2   0.0
      2. AS???    192.168.99.254                                             10.0%    10    0.5   0.6   0.4   0.8   0.1
      3. AS7018   45-26-156-1.lightspeed.tukrga.sbcglobal.net (45.26.156.1)   0.0%    10    4.4   3.6   2.0   5.9   1.2
      4. AS7018   107.212.169.24                                              0.0%    10    5.2   3.7   1.6   6.1   1.5
      5. AS7018   12.242.113.31                                               0.0%    10    2.2   3.7   2.2   5.3   1.0
      6. AS7018   12.247.68.178                                               0.0%    10    2.8   3.8   2.2   5.8   1.2
      7. AS20940  ae6.r21.atl01.mag.netarch.akamai.com (23.192.0.94)          0.0%    10    3.2   4.3   2.3   5.7   1.1
      8. AS20940  ae0.r21.atl01.icn.netarch.akamai.com (23.192.0.65)          0.0%    10    3.7   4.1   1.9   6.5   1.5
      9. AS20940  ae1.r21.atl01.ien.netarch.akamai.com (23.207.235.35)        0.0%    10    4.2   3.5   1.9   5.6   1.1
     10. AS20940  ae22.gw3.atl1.netarch.akamai.com (23.203.144.39)            0.0%    10    5.2   5.0   2.4   8.8   2.0
     11. AS???    ???                                                        100.0    10    0.0   0.0   0.0   0.0   0.0
     12. AS???    ???                                                        100.0    10    0.0   0.0   0.0   0.0   0.0
     13. AS???    ???                                                        100.0    10    0.0   0.0   0.0   0.0   0.0
     14. AS63949  bucket.goose.ws (45.79.209.169)

However, routing from Bucket to Vergil does not:

    mtr -rwzbc 10 99.42.115.109
    Start: 2024-12-19T16:49:13-0500
    HOST: Bucket.goose.ws                                                Loss%   Snt   Last   Avg  Best  Wrst StDev
      1. AS???    10.204.3.155                                            0.0%    10    0.2   0.3   0.1   0.8   0.2
      2. AS???    10.204.35.16                                            0.0%    10    0.4   0.4   0.3   0.5   0.1
      3. AS???    10.204.32.2                                             0.0%    10    0.7   9.4   0.4  74.3  23.2
      4. AS63949  lo0-0.gw4.atl1.us.linode.com (74.207.239.106)           0.0%    10    0.7   0.5   0.4   0.7   0.1
      5. AS20940  ae45.r22.atl01.ien.netarch.akamai.com (23.203.144.36)   0.0%    10    0.4   0.4   0.4   0.6   0.1
      6. AS20940  ae4.r22.atl01.mag.netarch.akamai.com (23.192.0.98)      0.0%    10    0.6   0.7   0.6   0.8   0.1
      7. AS20940  ae1.r24.atl01.ien.netarch.akamai.com (23.192.0.103)     0.0%    10    0.5   0.4   0.4   0.6   0.0
      8. AS7018   12.247.68.177                                           0.0%    10    1.0   1.0   0.8   1.2   0.1
      9. AS???    ???                                                    100.0    10    0.0   0.0   0.0   0.0   0.0
     10. AS7018   107.212.169.25                                          0.0%    10    1.4   1.4   1.4   1.5   0.0
     11. AS???    ???

Calling the tier 1 support number for AT&T residential support was very less-than-helpful. They kept on wanting to send a tech out to the house claiming there's an issue with the line. I kindly thanked them for their efforts but gave up, and tried emailing the contact email address for the AT&T datacenter/core router from the WHOIS in that last successful hop of the trace from Bucket to Vergil. I doubt I'll hear anything back, but I'm unsure of who else to turn to/what else to try. I've never seen/experienced a route broken in one direction like this. But I'm unable to access any of my devices/services from outside my house, due to it. Hoping someone has an idea or suggestion?

Edit:

Well, after about 38 hours of this issue, the power went out at my house. My networking equipment is on a UPS, so it did not go down. But when the power returned, the route began resolving again, and I am connectable again. Don't know if an area power outage rebooted some AT&T equipment nearby, I would imagine their stuff is also on UPS. But who knows?

For the non-believer about my route previously being complete:

[goose@Bucket: ~ ] $ mtr -rwzbc 10 99.42.115.109
Start: 2024-12-20T15:20:23-0500                                                        HOST: Bucket.goose.ws                                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. AS???    10.204.3.155                                                    0.0%    10    0.1   0.2   0.1   0.2   0.0
  2. AS???    10.204.35.16                                                    0.0%    10    0.2   0.3   0.2   0.4   0.1
  3. AS???    10.204.32.2                                                     0.0%    10    0.6   1.8   0.4   9.9   2.9
  4. AS63949  lo0-0.gw4.atl1.us.linode.com (74.207.239.106)                   0.0%    10    0.4   2.0   0.3  15.6   4.8
  5. AS20940  ae45.r22.atl01.ien.netarch.akamai.com (23.203.144.36)           0.0%    10    0.4   0.4   0.3   0.5   0.1
  6. AS20940  ae4.r21.atl01.mag.netarch.akamai.com (23.192.0.90)              0.0%    10    0.8   0.7   0.6   0.9   0.1
  7. AS20940  ae0.r24.atl01.ien.netarch.akamai.com (23.192.0.95)              0.0%    10    0.4   0.5   0.4   0.5   0.0
  8. AS7018   12.247.68.177                                                   0.0%    10    0.8   0.9   0.8   1.2   0.1
  9. AS???    ???                                                            100.0    10    0.0   0.0   0.0   0.0   0.0
 10. AS7018   107.212.169.25                                                  0.0%    10    1.4   1.5   1.4   1.6   0.1
 11. AS???    ???                                                            100.0    10    0.0   0.0   0.0   0.0   0.0
 12. AS7018   99-42-115-109.lightspeed.tukrga.sbcglobal.net (99.42.115.109)   0.0%    10    3.6   3.2   2.1   4.9   0.9
[goose@Bucket: ~ ] $