I am becoming increasingly tired of these "I don't like [x], you shouldn't like [x], let's collectively get rid of [x]" articles. Some people prefer QR codes; some people prefer menus. Any good...
I am becoming increasingly tired of these "I don't like [x], you shouldn't like [x], let's collectively get rid of [x]" articles. Some people prefer QR codes; some people prefer menus. Any good restaurant should have either as an option, and you can take care of things however you want.
If I go out to dinner with someone, if they told me they didn't like that I was using a QR code instead of a "real menu" I would change the subject. If it was important to them that I perform in a particular way, I would consider it based on the request ("could you please use a physical menu? I understand it's inconvenient for you, but it's part of the experience for me" - then maybe). If they were like this article, I'd just try to finish early, and try to remember to not schedule time in restaurants with that person.
It seems very foolish to me to have a strong opinion about a matter that is entirely personal taste. It's like the crowd of people who talk about disliking pineapple on pizza; it's utterly tiresome to have a conversation about it.
I suggest that if you don't like QR codes, you simply ask for a menu. I've never been to a half-decent restaurant that wouldn't make some sort of attempt to help when asked. If they don't have a menu, and it's a big issue, then leave and do not return; vote with your money. I am not suggesting that there's nothing valid in this article - there are lots of good points that I agree wth - but they're all based on personal preferences, and arguing that one preference is better than another is a fool's errand.
Note: This is a grumbly comment. I may just be generally grumbly because my air conditioner is on the fritz.
Ignoring the bizarre stains of self-loathing scattered about the article, there are some good points here. Sometimes I just think that restaurant owners never actually go through their own...
Ignoring the bizarre stains of self-loathing scattered about the article, there are some good points here. Sometimes I just think that restaurant owners never actually go through their own ordering process. Too often it’s confusing where a line should start, who I give my order to, what I do after ordering, or so many other basic things. Now even waited experiences are getting these kinds of antipatterns.
I've done a lot of UX work and have found most of the time it's not that owners haven't gone through their own ordering process, it's that they've done it so many times that it's just second...
Sometimes I just think that restaurant owners never actually go through their own ordering process. Too often it’s confusing where a line should start, who I give my order to, what I do after ordering, or so many other basic things.
I've done a lot of UX work and have found most of the time it's not that owners haven't gone through their own ordering process, it's that they've done it so many times that it's just second nature to them. Once they have the motions down they're too close to the problem to see it's faults. As needs evolve they are often shoehorned into place so that the requirements are met and it isn't interfering with how things have always been done. There's no one asking Why? it's being done that way and no QA before implementation to say it won't work/isn't correct/could be easier.
Too often I have sat at a table waiting for service when they expect you to go to the counter or I have walked to the counter and they awkwardly run over and take my order back at the table. There...
Too often I have sat at a table waiting for service when they expect you to go to the counter or I have walked to the counter and they awkwardly run over and take my order back at the table. There is just no standard way to know how the business operates.
I'm just chiming in with my one complaint. If you're going to go with the QR Code menu, you should also have wifi that is accessible. Even if you password protect it with the password under the QR...
I'm just chiming in with my one complaint.
If you're going to go with the QR Code menu, you should also have wifi that is accessible. Even if you password protect it with the password under the QR code.
Part of the charm of some places is knowing the routine and thereby being a part of the “in” group. It’s fun to watch the confusion, and can be an icebreaker for newcomers.
Part of the charm of some places is knowing the routine and thereby being a part of the “in” group. It’s fun to watch the confusion, and can be an icebreaker for newcomers.
I am becoming increasingly tired of these "I don't like [x], you shouldn't like [x], let's collectively get rid of [x]" articles. Some people prefer QR codes; some people prefer menus. Any good restaurant should have either as an option, and you can take care of things however you want.
If I go out to dinner with someone, if they told me they didn't like that I was using a QR code instead of a "real menu" I would change the subject. If it was important to them that I perform in a particular way, I would consider it based on the request ("could you please use a physical menu? I understand it's inconvenient for you, but it's part of the experience for me" - then maybe). If they were like this article, I'd just try to finish early, and try to remember to not schedule time in restaurants with that person.
It seems very foolish to me to have a strong opinion about a matter that is entirely personal taste. It's like the crowd of people who talk about disliking pineapple on pizza; it's utterly tiresome to have a conversation about it.
I suggest that if you don't like QR codes, you simply ask for a menu. I've never been to a half-decent restaurant that wouldn't make some sort of attempt to help when asked. If they don't have a menu, and it's a big issue, then leave and do not return; vote with your money. I am not suggesting that there's nothing valid in this article - there are lots of good points that I agree wth - but they're all based on personal preferences, and arguing that one preference is better than another is a fool's errand.
Note: This is a grumbly comment. I may just be generally grumbly because my air conditioner is on the fritz.
Ignoring the bizarre stains of self-loathing scattered about the article, there are some good points here. Sometimes I just think that restaurant owners never actually go through their own ordering process. Too often it’s confusing where a line should start, who I give my order to, what I do after ordering, or so many other basic things. Now even waited experiences are getting these kinds of antipatterns.
I've done a lot of UX work and have found most of the time it's not that owners haven't gone through their own ordering process, it's that they've done it so many times that it's just second nature to them. Once they have the motions down they're too close to the problem to see it's faults. As needs evolve they are often shoehorned into place so that the requirements are met and it isn't interfering with how things have always been done. There's no one asking Why? it's being done that way and no QA before implementation to say it won't work/isn't correct/could be easier.
Too often I have sat at a table waiting for service when they expect you to go to the counter or I have walked to the counter and they awkwardly run over and take my order back at the table. There is just no standard way to know how the business operates.
There doesn’t need to be a standard if the layout and signage makes it clear. It’s UX design for physical spaces.
I'm just chiming in with my one complaint.
If you're going to go with the QR Code menu, you should also have wifi that is accessible. Even if you password protect it with the password under the QR code.
Otherwise, I don't really care which is used.
Part of the charm of some places is knowing the routine and thereby being a part of the “in” group. It’s fun to watch the confusion, and can be an icebreaker for newcomers.