Speaking personally, the organization I work for hates that we're still on xitter, and only remains there because local governments are there, and it's the only truly public venue in which we can...
Speaking personally, the organization I work for hates that we're still on xitter, and only remains there because local governments are there, and it's the only truly public venue in which we can interact with them. This finding could not be more counter to my own experience.
In the same vein, the only times I've voluntarily engaged with Twitter in the last 5 years are have been to use it as an intermediary between myself and a business. For example, the most reliable...
In the same vein, the only times I've voluntarily engaged with Twitter in the last 5 years are have been to use it as an intermediary between myself and a business.
For example, the most reliable way for me to diagnose whether an internet issue was my fault or my provider's fault has been to go to Twitter and search for tweets that mention their support handle. I can only remember a single time when a service issue with my ISP was marked on their outage map when I went to check.
I thought you were going to give an anecdote about having to publicly tag a company on Twitter to get them to properly respond to a customer service issue, which is such a common story. It's...
I thought you were going to give an anecdote about having to publicly tag a company on Twitter to get them to properly respond to a customer service issue, which is such a common story. It's disturbing how people are encouraged to do that because it genuinely works better than dealing with the company's customer support.
Twitter is unfortunately one of the only sources for updates from many companies about any ongoing problems. And the site is basically unusable for that purpose without being logged in, as profiles are sorted by most popular rather than chronological for guests. Luckily I never really got into Twitter (I never even visit the home page, just the profile of a single webcomic artist) so I don't have the same struggle some people have with quitting it. I keep my account purely for the convenience of checking tweets in chronological order.
Not directly, but as per my other comment on this post, it's become as much due to the companies. Way too many stories of consumers needing to call out a company on Twitter to get problems...
Despite meeting the user-base threshold for a gatekeeper, X argued that it does not meet the additional criteria of being a key intermediary between businesses and consumers.
Not directly, but as per my other comment on this post, it's become as much due to the companies. Way too many stories of consumers needing to call out a company on Twitter to get problems addressed. And also way too many companies that use Twitter as their primary feed for updates on things like service outages...
One time I had a friend who had his Youtube account randomly suspended. It was a pretty small channel that never did anything wrong, they just did it to him for no reason. He tried appealing to...
One time I had a friend who had his Youtube account randomly suspended. It was a pretty small channel that never did anything wrong, they just did it to him for no reason. He tried appealing to them the normal way, but they did nothing. He got a couple of friends with only a few followers (like me, back when I had an account pre-X) to retweet his callout post about the situation. INSTANTLY, it gets fixed. Clearly that's just the only place they're really looking to actually fix things.
YouTube is notoriously bad about this if you aren't a major channel. Based on what I've seen and heard it's genuinely not worth even trying official channels. The appeals system also apparently...
YouTube is notoriously bad about this if you aren't a major channel. Based on what I've seen and heard it's genuinely not worth even trying official channels. The appeals system also apparently requires doxxing yourself to the people who made the copyright claims, as mentioned by Ironmouse when her YouTube accounts got recently suspended thanks to false copyright claims. She refused to use the appeal system altogether because it would give them her name and address, which is a genuine safety risk. If she wasn't such a major figure (with her own legal team), I doubt her accounts would have been reinstated.
Speaking personally, the organization I work for hates that we're still on xitter, and only remains there because local governments are there, and it's the only truly public venue in which we can interact with them. This finding could not be more counter to my own experience.
In the same vein, the only times I've voluntarily engaged with Twitter in the last 5 years are have been to use it as an intermediary between myself and a business.
For example, the most reliable way for me to diagnose whether an internet issue was my fault or my provider's fault has been to go to Twitter and search for tweets that mention their support handle. I can only remember a single time when a service issue with my ISP was marked on their outage map when I went to check.
I thought you were going to give an anecdote about having to publicly tag a company on Twitter to get them to properly respond to a customer service issue, which is such a common story. It's disturbing how people are encouraged to do that because it genuinely works better than dealing with the company's customer support.
Twitter is unfortunately one of the only sources for updates from many companies about any ongoing problems. And the site is basically unusable for that purpose without being logged in, as profiles are sorted by most popular rather than chronological for guests. Luckily I never really got into Twitter (I never even visit the home page, just the profile of a single webcomic artist) so I don't have the same struggle some people have with quitting it. I keep my account purely for the convenience of checking tweets in chronological order.
Not directly, but as per my other comment on this post, it's become as much due to the companies. Way too many stories of consumers needing to call out a company on Twitter to get problems addressed. And also way too many companies that use Twitter as their primary feed for updates on things like service outages...
One time I had a friend who had his Youtube account randomly suspended. It was a pretty small channel that never did anything wrong, they just did it to him for no reason. He tried appealing to them the normal way, but they did nothing. He got a couple of friends with only a few followers (like me, back when I had an account pre-X) to retweet his callout post about the situation. INSTANTLY, it gets fixed. Clearly that's just the only place they're really looking to actually fix things.
YouTube is notoriously bad about this if you aren't a major channel. Based on what I've seen and heard it's genuinely not worth even trying official channels. The appeals system also apparently requires doxxing yourself to the people who made the copyright claims, as mentioned by Ironmouse when her YouTube accounts got recently suspended thanks to false copyright claims. She refused to use the appeal system altogether because it would give them her name and address, which is a genuine safety risk. If she wasn't such a major figure (with her own legal team), I doubt her accounts would have been reinstated.