14 votes

Tesla included in J.D. Power survey for the first time, and it’s bad

12 comments

  1. [5]
    wakamex
    Link
    so cars that don't have these things will score much lower (better). dodge/kia/chevrolet at the top of the list. so it's basically a ranking of how many features a car has. gotcha. or a commentary...

    Top complaints here were voice recognition, Android Auto and Apple CarPlay connectivity, touchscreens, onboard navigation, and Bluetooth issues.

    so cars that don't have these things will score much lower (better).
    dodge/kia/chevrolet at the top of the list.
    so it's basically a ranking of how many features a car has. gotcha.
    or a commentary on modern life, the more creature comforts you have, the more things can go wrong with them? poor us

    6 votes
    1. [2]
      Loire
      Link Parent
      I can't speak for KIA's but Dodge and Chevrolet vehicles almost all come standard with voice recognition, touchscreens, bluetooth connectivity and onboard navigation. It's not like modern ICE are...

      I can't speak for KIA's but Dodge and Chevrolet vehicles almost all come standard with voice recognition, touchscreens, bluetooth connectivity and onboard navigation.

      It's not like modern ICE are in the Stone age for creature comforts.

      7 votes
      1. calm_bomb
        Link Parent
        Kia, and korean manufacturers in general, are some of the fastest adopters of technology. Kia cee'd has USB drive support in their car player in 2005, when most other makers had only audio CD.

        Kia, and korean manufacturers in general, are some of the fastest adopters of technology. Kia cee'd has USB drive support in their car player in 2005, when most other makers had only audio CD.

        1 vote
    2. skybrian
      Link Parent
      If a car has a lot of features but sometimes they broken, it's probably good to know that before buying it? You could also look at manufacturers whose cars have similar features if you prefer that...

      If a car has a lot of features but sometimes they broken, it's probably good to know that before buying it? You could also look at manufacturers whose cars have similar features if you prefer that comparison.

      6 votes
    3. Pandalicious
      Link Parent
      Genesis is a clear counterpoint here. They're near the top of the list yet they sell only luxury cars and don't do much monkeying around with trim levels so pretty much every car they sell is...

      so it's basically a ranking of how many features a car has

      Genesis is a clear counterpoint here. They're near the top of the list yet they sell only luxury cars and don't do much monkeying around with trim levels so pretty much every car they sell is loaded with advanced features.

  2. [6]
    MonkeyPants
    Link
    And yet every Tesla driver loves their car. And won't shut up about it :)

    And yet every Tesla driver loves their car. And won't shut up about it :)

    5 votes
    1. [5]
      emdash
      Link Parent
      Well, not exactly. There's an observational bias to feedback online—the people who are happy with their vehicles are usually really happy. They're more than willing to online and praise their...

      Well, not exactly. There's an observational bias to feedback online—the people who are happy with their vehicles are usually really happy. They're more than willing to online and praise their experience. Those who feel like they have buyers remorse, have issues with their vehicle, or have a bad experience tend to be more subdued. It's not quite embarrassment, but there's a certain level of sheepishness or coyness some people tend to have, when it comes to being honest about something you've just spent five or six digits on, and having it not meet your expectations.

      I have driven a friend's Model 3. Personally I thought it was awesome. He loves it too. But there's no shortage of people complaining about Tesla vehicles, from average interiors, to poor build quality, dismal fit and finish, and downright appalling service and delivery. For example:

      Hopefully I don't need to go on.

      15 votes
      1. [4]
        NaraVara
        (edited )
        Link Parent
        Are we on the same internet? In my experience, people who have issues with a product they buy cannot shut up about it. And they will flood every forum with the complaining. It's possible that...

        Those who feel like they have buyers remorse, have issues with their vehicle, or have a bad experience tend to be more subdued.

        Are we on the same internet? In my experience, people who have issues with a product they buy cannot shut up about it. And they will flood every forum with the complaining.

        It's possible that older people buying cars are less prone to this and most of the bitching is from younger folks. But Amazon reviews are full of complainers. I suspect the main distinction is that people buying Teslas know the score, so the complaints about dodgy touchscreens and bad fit-and-finish are kind of baked into their impressions in ways they aren't with brands that people hold in higher regard. And it's also different enough that people are willing to overlook the stuff that's bad about it for the stuff it does well.

        Their generous warranty and return policy probably helps a lot too, since people with problems can swap out quickly instead of having time to really marinate in their resentment.

        12 votes
        1. [3]
          Akir
          Link Parent
          I have to say that my experience is the same. I work for a public-facing business, and we rarely get good reviews unless the salespeople really press and prod for them. But if something goes wrong...

          I have to say that my experience is the same. I work for a public-facing business, and we rarely get good reviews unless the salespeople really press and prod for them. But if something goes wrong you know for sure that there is going to be a negative review put up somewhere.

          3 votes
          1. [2]
            emdash
            Link Parent
            Surely you can appreciate that some products and companies have a certain zeitgeist around them though that makes positive feedback more likely to be generated. No one yarns in extended blog posts...

            Surely you can appreciate that some products and companies have a certain zeitgeist around them though that makes positive feedback more likely to be generated. No one yarns in extended blog posts about how their Dell computer is just so great to some Dell Computer Appreciation Society.

            But people sure as hell discuss how the iPhone 11 is so damn awesome in their own forums, and how the Tesla Model 3 is the best car they've ever owned. There's a community, a sphere of influence, that's been generated due to excitement—and in many cases—a genuinely new and appealing product by a renowned company.

            Tesla fits into that bucket. It has a sphere for people to exist in and talk about their vehicles. It's not unusual that you, me, and 99% of all other people don't experience it for the businesses and companies we work for, because they don't usually have that consumer perception.

            3 votes
            1. Akir
              Link Parent
              I'm certainly not denying it. I'm just saying that an overwhelming majority of people love to complain, and they will do it for the smallest thing. Just look at some of the complaints in that...

              I'm certainly not denying it. I'm just saying that an overwhelming majority of people love to complain, and they will do it for the smallest thing. Just look at some of the complaints in that list; there are people who don't like the car because the steering wheel is too small. And while I don't mean to belittle these people or their experiences, I think they are much more sensitive to these minor differences than most people would be.

  3. perfect
    Link
    This shouldn't be a surprise, Tesla has had quality issues since the Model S started production. I would be very interested to know where Tesla ranks on the 2021 consumer satisfaction survey, I...

    This shouldn't be a surprise, Tesla has had quality issues since the Model S started production. I would be very interested to know where Tesla ranks on the 2021 consumer satisfaction survey, I would expect it to be higher than last place.

    2 votes