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  • Showing only topics in ~tech with the tag "retail". Back to normal view / Search all groups
    1. I filed a complaint against Amazon to the US Federal Trade Commission

      Mods: I put this in Tech because Amazon is a tech company, if this is the wrong group I apologize. For the last several purchases I have made through Amazon, not only has the advertised "expected...

      Mods: I put this in Tech because Amazon is a tech company, if this is the wrong group I apologize.

      For the last several purchases I have made through Amazon, not only has the advertised "expected delivery date" been wrong, Amazon hasn't even shipped the product by the delivery date. The day I expect an order to arrive, I get a notice from Amazon saying it's "running late" and the new expected delivery date is anywhere from 4 to 10 days away.

      This is on top of the fact that I have Amazon Prime. Prime eligible meant "it would be delivered within two days" for the better part of a decade. They slowly transitioned away from that to "two days delivery after it ships," and now it seems like half of everything takes 5-8 days to deliver, even with Prime.

      Anyway, the reason I reported them to the FTC because I believe they are advertising misleading or downright incorrect delivery times in hopes of winning your business over a competitor who is honest about their delivery times. If I want a monitor and Best Buy has it for $200 with 3-5 day shipping, and Amazon advertises it being delivered on day 3, I'm probably going to go with Amazon if I'm in urgent need of a monitor. But then the third day rolls around and Amazon indicates "oh, well, it's probably going to be 3-4 more days." If I had known that, I would have just gone with Best Buy, where I know it would have at least been delivered in 5 days; now I'm stuck waiting a week for Amazon.

      I don't even know if this is something the FTC cares about. But it should. I encourage everyone to report this if they've encountered the same issue.

      80 votes
    2. Anyone order a USB cable lately?

      OK, so this is kind of a weird question, but has anyone here ordered a USB cable recently, and if so, how long did it take to arrive? I ordered a 3 meter USB A male to USB A male cable on June...

      OK, so this is kind of a weird question, but has anyone here ordered a USB cable recently, and if so, how long did it take to arrive? I ordered a 3 meter USB A male to USB A male cable on June 27th from NewEgg, who have been fairly reliable in the past. I got an email later that day or the next saying the shipping label had been printed. So I thought, OK, it will go out in the next day or two. It still hasn’t shipped. After about 2 weeks of waiting, I ordered another one from B&H Photo. It also hasn’t arrived yet. I know there is a global chip shortage. Would that affect cabling too? It just seems odd that it’s taking so long to get a single USB cable. Anyone else experience this or am I just unlucky this month?

      12 votes
    3. Do you think that Shopify could soon rival Amazon?

      Notice: This has been cross-posted to another website, and re-worded I currently work in the eCommerce industry, and have hands-on experience building up a Shopify site from the ground up. As I...

      Notice: This has been cross-posted to another website, and re-worded

      I currently work in the eCommerce industry, and have hands-on experience building up a Shopify site from the ground up. As I watch all of the developments that Shopify makes both from a technical development standpoint and logistical standpoint, it becomes more and more clear to me that Shopify can begin to take on Amazon directly.

      The introduction of Shop app, which aggregates all shipments into a single application including those outside of Amazon, also allows users to browse products from any particular Shopify store. The app also notifies you of any shipping updates, and when packages have been delivered.

      From a technical standpoint, Shopify's main attractions come down to a few things: order management, credit card processing, customer management, and plugin integrations. This is the core of Shopify's platform for both larger and smaller businesses. Though due to Shopify's requirement of using their CMS to serve your content, enterprise users have to look elsewhere in order to build something called "headless builds", which essentially use alternate CMS mixed with Shopify's CMS to continue serving their content.

      There are a few companies that make such software in order to build out a fully custom site while still using the Shopify platform as its core, though at the moment they are a little 'hacky' but still fully functional. Given the interest in Shopify's platform at such a high level, they are very likely working on their own headless framework which could allow for 1) mainstream stores to integrate their existing platforms into a unified Shopify marketplace, and 2) to allow stores to build out fully custom websites using the Shopify platform at its core and also enroll them into a unified Shopify marketplace.

      Amazon has mostly become a front for cheap Chinese-made products, laden with review manipulation and questionable product quality. By instead bringing large brands on board with a unified Shopify marketplace, those stores can sell quality products backed by their brands which can gain trust from customers, and will give rise to smaller brands that may have been unnoticed by larger populations.
      [ For example, I recently bought a pair of shoes from a very popular Shopify store: they represent quality, comfort, and eco-friendliness. I personally find myself more willing to spend money on quality products from companies I know I can trust. ]

      What's everyone's thoughts? Are there any general problems that could come from Shopify trying to jump-start a full-blown marketplace? Do you think that companies would be willing to integrate their ERP's and CMS's with whatever API's or headless framework Shopify decides to build out?

      9 votes
    4. Thinking about opening a web store, looking for advice

      I am mulling over starting a side business that would involve selling physical products. I would like to set up a web store for this, but want to keep the amount of web development I have to do to...

      I am mulling over starting a side business that would involve selling physical products. I would like to set up a web store for this, but want to keep the amount of web development I have to do to a minimum. I would also not like to invade my customers' and potential customers' privacy. Can anyone recommend a way to approach this? I'm a software developer, but don't do much web development and don't really want to do development for this project beyond just getting the site up and running. What options exist for setting up a simple web store?

      I've done a search and see things like Shopify. I've heard of them and get the impression they're reputable, but other items in my search seemed kind of scammy. Are there things I should look out for in this space?

      8 votes