14 votes

Group suggestion: tech support

Right now ~comp and ~tech are getting these kinds of posts, but I personally feel a ~tech_support ~tech.support (or ~tech_help? ~tech.help) group would be a better alternative.

People who love to help would flock to the group, and people who need it would feel safer to ask for help without receiving straight up LMGTFY (Let Me Google That For You) kind of answers.

There could be also a ~help group, wich a much broader scope (probably about Tildes itself).

What you think?

14 comments

  1. [4]
    ainar-g
    Link
    My vote is for recurring posts in ~tech. Similar to what we have in ~comp with the programming Q&A threads. I don't think that a whole subgroup is a good fit for that, for several reasons.

    My vote is for recurring posts in ~tech. Similar to what we have in ~comp with the programming Q&A threads. I don't think that a whole subgroup is a good fit for that, for several reasons.

    6 votes
    1. [3]
      Keegan
      Link Parent
      I can see downsides to both implementations. Having a separate group seems like a bit much when it could just go into a recurring topic. Yet putting it in there would decrease the visibility (and...

      I can see downsides to both implementations. Having a separate group seems like a bit much when it could just go into a recurring topic. Yet putting it in there would decrease the visibility (and thus the chance of getting an answer) by a significant margin I would think.

      It's more likely someone would click on "how do I install a graphics card" as a topic than click on "Tech support week _ has 1 new comment", since you don't know if that comment is too complex to answer, if it's noise, if it's someone saying thanks, etc.


      To partially solve that issue, perhaps Q&A threads could get tags only available to that type of thread. A "question" tag and a "answer" tag. Then these could be displayed instead of just "_ new comments".

      2 votes
      1. [2]
        ainar-g
        Link Parent
        I think that a separate group would actually hurt visibility for one simple reason. Once I'm sick and tired of my home page being nothing but people asking about their graphics cards, I will...

        I think that a separate group would actually hurt visibility for one simple reason. Once I'm sick and tired of my home page being nothing but people asking about their graphics cards, I will simply unsubscribe from the subgroup. One thread? I don't care. I can walk in and look if I can help anyone, but I will do it at my pace.

        “Thanks” is noise, and we have a label for that and a culture against that, so technically one should count on new comments always being either questions, or answers, or some clarifications of these.

        I don't really care about how many new comments are there in the thread because I can always ignore the thread until I'm in the responding mood.

        4 votes
        1. Keegan
          Link Parent
          Hm yeah that's a very good point. It would get annoying to have lots of questions being on the home page. I am now of your opinion on this one.

          Hm yeah that's a very good point. It would get annoying to have lots of questions being on the home page. I am now of your opinion on this one.

          1 vote
  2. [4]
    nothis
    Link
    I find it interesting, because it's forcing Tildes to face a (IMO rather valuable!) reddit use case that is not often mentioned. Same with /r/tipofmytongue kinda subreddits.

    I find it interesting, because it's forcing Tildes to face a (IMO rather valuable!) reddit use case that is not often mentioned. Same with /r/tipofmytongue kinda subreddits.

    4 votes
    1. [3]
      mrbig
      Link Parent
      I’m not sure I get your point. Could you elaborate?

      I’m not sure I get your point. Could you elaborate?

      2 votes
      1. [2]
        nothis
        Link Parent
        Basically, this is something I like about reddit but I believe it does clash with Tildes' ideal of content that creates "good discussion". You have these subreddits that are entirely about asking...

        Basically, this is something I like about reddit but I believe it does clash with Tildes' ideal of content that creates "good discussion". You have these subreddits that are entirely about asking questions and having experts answer (/r/AskScience, /r/AskHistorians) but some are essentially just loosely moderated subs where people occasionally dump their "tech support" or "does anybody else" style questions and I'd figure that's content that would usually be removed on Tildes?

        These kinds of question threads are incredibly useful for the person asking the question but they're usually too specific to hold much value for most other users, so it's easy to consider them spam. I'm thinking it could be a case where some settings would be necessary to, say, hide them from the frontpage but not from ~tech or something. Tildes is probably not big enough for it to get "spammy" but in the long run, it's interesting to think of how to manage that type of content.

        3 votes
        1. mrbig
          Link Parent
          I'm not sure I agree. There is good content in ask/response communities. I like https://quora.com, especially.

          I'm not sure I agree. There is good content in ask/response communities. I like https://quora.com, especially.

          1 vote
  3. [6]
    Keegan
    Link
    I think it's a great idea to have some sort of help section. I'm against using underscores in group names though, since it leads to inconsistencies in naming.

    I think it's a great idea to have some sort of help section. I'm against using underscores in group names though, since it leads to inconsistencies in naming.

    2 votes
    1. [3]
      Greg
      Link Parent
      Agreed on both counts - I guess it depends which way people want to start drawing the pyramid: do we add ~tech.support (or ~tech.questions, ~tech.help, or similar) and add support subsections...

      Agreed on both counts - I guess it depends which way people want to start drawing the pyramid: do we add ~tech.support (or ~tech.questions, ~tech.help, or similar) and add support subsections under other main categories when they warrant it? Or do we collect everything under ~help at the top level and start adding ~help.tech, ~help.cooking, ~help.language etc.?

      4 votes
      1. mrbig
        Link Parent
        One of the reasons I used underscore is that I saw it on ~games.game_design. But that is a special case. The . hierarchical structuring is clearly the way to go. I updated my OP to reflect that.

        One of the reasons I used underscore is that I saw it on ~games.game_design. But that is a special case. The . hierarchical structuring is clearly the way to go.

        I updated my OP to reflect that.

        2 votes
      2. Gaywallet
        Link Parent
        Top level ~help makes the most sense to me as it can be flexible for help with anything and is pretty obvious what it's for.

        Top level ~help makes the most sense to me as it can be flexible for help with anything and is pretty obvious what it's for.

    2. [2]
      mrbig
      Link Parent
      The reason I used underscores is that with - auto group highlighting did not work, which made me think that - is not a valid character for groups. Maybe the . is better in any case, because it has...

      The reason I used underscores is that with - auto group highlighting did not work, which made me think that - is not a valid character for groups.

      Maybe the . is better in any case, because it has hierarchical significance.

      1 vote
      1. Keegan
        Link Parent
        Yeah - is not supported in tags or groups due to technical reasons (database doesn't allow it). I like the suggestion of ~tech.help a little more than ~tech.support since "help" would apply to...

        Yeah - is not supported in tags or groups due to technical reasons (database doesn't allow it).

        I like the suggestion of ~tech.help a little more than ~tech.support since "help" would apply to more groups (like ~finance.help), but it would be less recognizable than "support" for what the group's meaning is.

        2 votes