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Intel has no plans to recall those crashing 13th and 14th Gen CPUs, hasn't halted sales, and the damage to affected chips may be permanent
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- Authors
- Andy Edser
- Published
- Jul 29 2024
- Word count
- 496 words
"Intel gambles that the class action lawsuit will be less painful than a recall."
Is that the entirety of their gameplan here? It seems fine to keep selling them if they've actually fixed the issue, but no recall/replace for damaged chips seems like a great way to tank your popularity.
That's hilarious. They're literally lighting their reputation on fire to pump their stock price more. I've started telling people buying computers to avoid Intel at all costs. AMD isn't a lot better but they are better. I heard a story from a friend that works at a retailer that the 9000 series has some recall on it, but there are CPU pallets already at the store. So it's not like AMD is totally in the clear, but at least they caught it before they were actually sold!
9000 series can be at the store but as long as they aren't in consumer hands, AMD is doing better than Intel right now. I was lightly impressed that AMD delayed launch but I suppose it's an easier decision when you see your main competition burning their reputation to the ground.
These last 6 or so years have felt like Intel was completely surprised and unprepared for a competitive CPU lineup from AMD. It’s crazy that they’ve seeming never gotten over that.
Ever since Ryzen/Threadripper became competitive, Intel has been pumping up the TDP on their chips so they could ‘beat’ AMD, and now we find out that their latest gen (probably) has over-volt issues that cause permanent damage…
I don’t know what’s going on with Intel right now, but it’s clear their current strategy isn’t working.
https://danluu.com/cpu-bugs/
tl;dr: per industry gossip, Intel massively cut their validation program in the 2013-2014 timeframe, and we're reaching the point of the "find out" phase where it's really public and dramatic.
Around the same time Apple switched focus to arm in earnest.
I've been seeing a lot of chatter about a serious flaw in ARM architecture. The short version is there is a way to use the speculative execution function to return data from memory address you want, bypassing memory security checks completely. The checks will fail a regular call, but if you set up your speculation properly, they won't check or fail anything happening in the speculative execution branch, and you can send data back from that and get at the memory. Doesn't appear to be a simple fix for that one either.
Making processors is a lot harder than rocket science. :)
Speculative execution has lead to so, so many hardware bugs, it seems.
AMD's recall is most likely a typo on the laser engraving on the CPU. Big difference between that and Intel's issues.
yes, I was just informed it wasn't a problem with the CPUs just the packaging. Apparently they mixed up some heat spreaders.
Again, tell all your not-in-the-know friends to avoid buying a new Intel CPU at all costs. Definitely the most important takeaway.
The theme of 2024 for tech is "we're not even going to pretend to not be greedy". So it seems to track. It's so all-encompassing that I'm wondering if some execs are just trying to all cash out of the industry at once or something. This short term "number go up" mentality was always there, but there really does seem to be no 5+ year skin in the game for execs these days.
They are replacing damaged chips. They're just not doing a recall of all chips since they can prevent future damage with an update.
There's all the difference in the world between
and an actual widespread effort to reach out to those who have been affected and replace the damaged chips en masse.
My understanding is they can not fix the oxidation issue, which was a manufacturing error and will eventually manifest as crashing in an unknown quantity of chips.
How are they not opening themselves up to class action lawsuits? I have a 12th Gen chip because I was too impatient to wait for the next generation, but it looks like I lucked out. Don't think I'll buy Intel for my next rig though.
I have the 11th gen chip and I kinda lucked out but if I remember the 11th gen had a security flaw that the fix for it slowed it down. Seems 12th gen is the really lucky spot lol. Least mine though doesn't have a flaw that makes it unusable. Hopefully for my friend their fix works cause she doesn't pay attention to this kind of news and just bought her kid a new computer with the 14th gen chip in it.
Oof. I hope your friend is lucky too and nothing happens to the chip. Really disappointed by Intel...
My wife and I both have gaming PCs with Intel Core i5-13400F processors (i.e., 13th generation) and ASRock B760 Pro RS motherboards that I built back in September 2023. We haven't noticed any issues, but this is definitely alarming. I will be updating the BIOS on both machines and, I guess, crossing my fingers until that August update.
Especially given this from The Verge's article:
I saw a headline that Intel had extended the warranty by two years, which I believe brings it up to 5 years total. Long enough to find issues in your builds I hope, but this is still very worrying.
I also saw an article about Intel doing poorly stock wise. Maybe this will drive more help and a better process for those affected.
If their stock is doing poorly, that might actually cause them to do the bare minimum required for regulatory compliance. It depends on how heavily they weigh negative publicity.
Yeah, I definitely think they are doing the bare minimum and hoping this blows over, but it's looking worse and worse for them.
If this isn’t handing out the CPU market to AMD and ARM/Snapdragon on a Silver platter, I don’t know what is.
Ho boy, if there is a company I don’t want to replace intel it is Qualcomm. As many shitty things as Intel has done, at the very least their chips are fairly well documented and open.
Intel’s crashing 13th and 14th Gen CPUs get two additional years of warranty coverage