Hey everyone,

I'm currently getting close to releasing a piece of software and I think that engaging users and collecting their feedback to inform the development of future features is valuable. So, I am currently evaluating different specialized solutions to see which one is best.

Does anybody have a preference for a particular tool, or otherwise know which tools are the best in terms of functionality etc.?

Thanks in advance for your input!

I'll go back to comparing options and I'll check back in here later on. Have a nice one.

Edit: To clarify, I am looking for an end user-facing tool for a (currently closed-source) SaaS (I may eventually open-source it, but I'm a bit on the fence-I would have to weigh the pros and cons).

I've been thinking about the arguments that are increasingly common when dealing with tech: "it's too complicated" and "I just want something that works".

My father gifted a used computer to me and my brother when we were kids. Ours to use, ours to take care. He would pay for the eventual screw up, but we had to walk several blocks carrying the tower to get assistance.

I messed up a lot over the years, mostly because I wanted to explore the little that I knew and learn more. I had some magazines that expected everything to go well if instructions were followed and no access to internet forums to ask for help. I was limited to just one language as well. I had to find a way out. Nowadays things are much more simple and really just work, until they don't and I can't really fix them.

In this world, what people can do is complain. Or offer a report of how things went wrong and wait patiently. It's not even that common for people in general to just go back to the version that worked. There's no version, only the app we use or can't use and it's not our responsibility any kind of maintenance.

I have to confess I was going in another direction when I started, but things are really limited from a consumer's point of view. In part, it's our fault for not wanting to deal with the burden of knowledge, it inevitably takes the control away from us, but big tech really approves and incentives this behavior.

As with so many problems I see in the world, education is the solution. And educating ourselves might be the only dependable option.