The recruitment agency I temp with are a major multinational player in the market, have a bit of a reputation for being sharks (based on feedback I've seen about them on Reddit and Trustpilot.) They're a publicly listed company who absolutely 100% should know better.

I caught a really nasty virus two weekends ago and had been practically bedridden for nearly a week. For the first two days of calling in sick, I logged into my work laptop and messaged my line manager via Teams. On Wednesday morning, I was advised that I should also keep my agency in the loop, so I instead sent her an email, ensuring to copy in the recruitment consultant who is my point-of-contact (I'll just call him Ben.)

At roughly 3:40 PM, Ben sends me a snarky WhatsApp message out of the blue. "you know we can see your details on job boards lol." I left him on read because 1. I'm in bed and 2. My job search is frankly none of his business.

He then called me and proceeded to all-but-accuse me of pulling sickies to attend interviews, going behind his back to apply for jobs. He asked me if I even considered how bad I was going to make him and the agency look if I quit my job, then proceeded to interrogate me about my contact I had with other recruiters and warned me to delist myself any job boards moving forwards. I complied, purely because I wanted to shut him up and didn't want to start a further argument, when in my head I just wanted to verbally chew him out.

I don't appreciate being intimidated and guilt-tripped about my job search, especially when I am genuinely unwell, and I am seriously thinking about lodging a formal complaint with the agency, but I'm also worried about facing retaliation for this.

AFAIK, I have not signed into a contract preventing me from applying for roles with other employers or agencies. I'm also on a temp zero-hours contract that is due to finish in less than three weeks where either party can terminate it without notice or liability. There is the possibility of the work assignment being extended, or me being offered a permanent role but I don't intend to stay beyond this. This was a decision I made to myself weeks before Ben's recent asshole behaviour. Other than that, I literally have nothing lined up.

Has anybody had experiences raising formal complaints with recruitment agencies? The agency does have a complaints procedure and a dedicated quality care team that investigates formal complaints.

The company I work for laid off half of my office this week. I'm one of the survivors, and trying to process what happened.

The company has been transparent about revenues. However, we had no idea that we would be so badly penalized for management choices that created significant operating cost overruns in the face of a projected short-term demand decline. I've lost half the members of my immediate team, good friends, people whose work and thoughtfulness I deeply respected. The entire department structure is being upended. The harshness of the selection for people who were being laid off included a teammate who's in the hospital, parents of young children, people on the edge of retirement. I'm suspicious and extra hostile towards the company - it's very significant to me that all the people of color and people who've had recent medical leave are among the lost.

It's not the first time I've watched and survived a company's poor management and bad choices, but this is by far the worst. I've worked very hard at staying professional with the customers this week. I'm still inwardly seething with rage. I'm trying to figure out how to be supportive to the people who are leaving. I'm trying to figure out how to help a team lead who's in his first management job, and is totally devastated and nearly frozen with helplessness. I'm decent at my job, but don't know why I was kept and others with equal or greater skills were let go. I don't feel good about what qualities I might have had that corporate desired to keep - dutifulness, compliance, amiability, reticence?

At the same time, I'm looking at months of double workload even though corporate management claims they'll outsource part of the duties (so that's another symptom that I'm replaceable) and manage the task pipeline. There's a frankly insulting retention bonus if I stay for another year. We've gotten the usual anodyne HR garbage about the employee assistance program and coping skills. The corporate management's left us with the ominous "stay tuned for further announcements over the coming weeks".

I don't have a lot of choices here. I'm trying hard to stay focused on the present, without looking over the cliff of dread at the future. At the moment, I'm the sole support for our household and source of health insurance. My spouse is badly burnt out, and I don't want him to look for work a minute before he's healthy and enthusiastic about a job. I'm a late-50's end-career professional who wouldn't normally have much interest in restarting yet again elsewhere. I very deliberately chose this company, job and location, liked the work I was doing, the people I was doing it with, and I was looking forward to building on it. There's still the possibility that our half-vacant remote office will be closed and consolidated with the corporate headquarters. I have less than zero interest in relocating, and plan to keep separated coworkers who live here as personal friends.

I'll be grateful to hear any advice on coping with this situation, and hope the replies will be helpful to others in future.

I'm asking this as a genuine question, not as a hot take.

Where I'm coming from:

My husband and I went to dinner the other night -- apologies from the waitress on being shortstaffed. A sign on a local store asks for patience with the lack of staff. The people staffing order pickup at a nearby department store aren't enough to keep up with orders. At my most recent doctor's appointment I spent almost 45 minutes in the exam room waiting to be seen (for an appointment I had to make over a year ago). A few hours after the appointment I went to pick up a prescription, and it hadn't even begun to be processed yet. There was only one cashier working, and she was having to jump between the in-person line and the drive-thru lane. At my job we don't have enough substitute teachers, so we're dependent on regular teachers covering classes during their "prep" periods.

This is merely a recent snapshot from my own life that I'm using as a sort of representative sample, but it feels like something that's been building for a while -- like something that was going to be temporary due to COVID but has stuck around and is now just what we're supposed to get used to. I remember that I used to keep thinking that understaffing would eventually go away over time, but it seems like it's just standard practice now?

Is this something specific to my experiences or my local area (I'm in the US, for context)? Are other people seeing the same thing?

Assuming it isn't just me, is there anything out there besides anecdotes that addresses this phenomenon? I don't want to lean solely on gut reactions, but I also can't deny that nearly every business I go to seems visibly short-staffed all of the time.