My spouse and I own a condo. The property management company that the home owners' association hired is generally mediocre (which is a huge step up from the usual scenario where most are actively awful). They do a reasonably good job of keeping us informed, but they way they do it is hilariously bad. Every email they send is sent as a .jpg and a .docx file with no actual text in the message. My email client renders it and I can read it, but it makes all of their emails unsearchable, and it makes filtering beyond the basic "emails containing address x" impossible.

I've asked them personally several times both electronically and in writing to please stop sending such correspondence and just send a regular email. (I honestly don't care whether it's plain text or HTML, just so long as it's searchable and filterable.) But it's so far been to no avail. I brought it up at the last HOA meeting and they agreed to also include their messages as text in the body of the email, but they don't. If I'm really lucky they'll have one or two sentences in text, but the rest is a .jpg and a .docx (or .pdf) of the actual body of the message. I've tried to explain that this is bad for people with disabilities and may even run afoul of the Americans with Disabilities Act, but they didn't seem to care.

It's not clear to me how one ends up sending emails in this form. I don't use any Microsoft products, which they probably can't comprehend, but I suspect this is some sort of Windows thing. Does anyone know how this happens and why? And more importantly, does anyone have suggestions for getting them to stop?