Both sw and hw.

SW is usually hard to use, offering no meaningful settings or making them hard to get to with meaningful QoL features simply absent. Search in any kind of mainstream product is an absolutely excellent example.

If someone does need something other than the default workflow or encounters any error then that is too bad for them.

For a lot of hw products there is little to no meaningful choice alongside absent repair options. The best example is probably smartphones which are excessively thin bricks with a charging port, camera bump, sealed in battery and hard to impossible to change os.

Features decreasing longevity and contributing to waste(plug in for global warming) are simply accepted and even welcomed by end users for bizzare reasons.

For now there are still workarounds depending on how much effort you want to expend with that effort sometimes being truly excessive.