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29 votes
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US airlines now required to automatically refund you for canceled flight
71 votes -
Industry groups are suing the US Federal Trade Commission to stop its click to cancel rule
46 votes -
Federal Trade Commission announces final “Click-to-Cancel” rule making it easier for US consumers to end recurring subscriptions and memberships
64 votes -
Temu faces deadline from EU over illegal product sales
12 votes -
The US government wants to make it easier for you to click the 'unsubscribe' button
58 votes -
Life-as-a-Service? Subscription boom faces a big test. More consumer protection is needed in world where everything seems to come with a monthly payment plan.
31 votes -
How to get your stuff repaired when the retailer and manufacturer don't wanna: take 'em to court
20 votes -
SWISS makes up bizarre lie to deny compensation claim
16 votes -
Spotify won’t open-source to-be-bricked Car Thing, but starts refund process amid lawsuit
21 votes -
Supreme Court of the United States National Bank Act Preemption Ruling makes room for more state consumer protection regulations
5 votes -
Texas attorney general Ken Paxton is weaponizing consumer protection laws against nonprofit organizations
23 votes -
Steam refund policy update - "Advanced Access" now counts towards refund window
21 votes -
US Federal Trade Commission and eight states sue to block supermarket merger between Kroger and Albertsons
37 votes -
Playstation users will soon no longer be able to watch any Discovery shows they purchased
34 votes -
Payments app Zelle begins refunds for imposter scams after Washington pressure
13 votes -
Massachusetts passed a law requiring cars make data accessible to independent shops to allow repairs. Automakers sued.
31 votes -
European Commission blocks US travel giant Booking from acquiring its Swedish rival eTraveli – Booking commands 60% market share in Europe
13 votes -
European Union Digital Markets Act aims to allow more competition and let consumers delete preloaded phone apps
27 votes -
US Consumer Financial Protection Bureau announces plans to regulate sale of personal data
35 votes -
Colorado becomes first state to pass “right to repair” law for farmers
14 votes -
Right-to-repair advocates question John Deere’s new promises
9 votes -
The American Farm Bureau Federation and John Deere have signed a 'Memorandum of Understanding' allowing US customers to fix their own equipment
27 votes -
Safe deposit boxes aren’t safe
8 votes -
Automakers claim they can’t comply with right-to-repair laws
11 votes -
How to make class action lawsuits more meaningful to the public
Have you ever received notice that you might be eligible for something from a class-action settlement? Ever notice that the effort required to recover is significant, and the recovery perhaps...
Have you ever received notice that you might be eligible for something from a class-action settlement? Ever notice that the effort required to recover is significant, and the recovery perhaps insultingly miniscule?
I don't know of any data, but I suspect that's true of nearly every class action lawsuit, even those that win in court battles. Maybe the original plaintiffs get a decent recovery, sometimes there's injunctive relief (which means the court forces the defendant to do or not do something). Every once in a while, individual members of the class get a meaningful outcome (vw's dieselgate comes to mind).
The public interest justification for the outcomes where the recover for class members is really small, if one is even ever really offered, is that the cost of the action to the defendant serves as an inducement to all defendants to keep their act together. But see, Tyler Durden's explanation of the actuarial function from Fight Club.
My thought is that instead of any recovery for the individual class members ("fuck 'em, right?"), their portion of the money should go to a public interest fund dedicated to consumer protection. My reason for this is that these small recoveries don't make any useful change for the individual class member consumers. But collectively, might add up to enough to make a meaningful difference to the future activities of producers.
Of course, all the usual caveats about corruption and accountability come into play. But there's a few reasons it might help, if those can be overcome. First, it might prompt faster, lest costly settlements. The payouts would be lower, and also the transaction costs. This shifts the litigation process from focussing on big recoveries to high volume of suits, bringing in more defendants. It would also enable smaller firms to bring suit, the hope being that smaller firms would take on more marginal cases and get more action.
Second, it might actually create a feedback loop. If the fund gets large enough, it could lobby and investigate, providing more information more new suits, and identifying the worst actors, and encouraging useful regulation. Imagine if Consumers Union could return to its glory of the 80's and have a big lobbying fund?
Or, we could just have decent government level consumer protections (hahhahahahahahahah!)
9 votes -
Counterfeits, fraud, and theft: Why Silca changed its return policy
8 votes -
Pirates liberate games from Battle.net to send message to Activision Blizzard
20 votes -
FTC sues Walmart for facilitating money transfer fraud that fleeced US customers out of hundreds of millions
9 votes -
On Amazon's return and refund algorithms
5 votes -
British right to repair law comes into force today, excludes smartphones and computers
10 votes -
Brazil’s consumer protection regulator fines Apple $2M for not including charger in iPhone 12 box
11 votes -
‘We have been lied to’ How customers of Football Index have lost faith after dividends reduction
4 votes -
Arizona advances bill forcing Apple and Google to allow Fortnite-style alternative payment options
7 votes -
Europeans get ‘right to repair’ for some electrical goods
15 votes -
France’s new tech "repairability index" is a big deal
9 votes -
European Parliament votes for right to repair
19 votes -
Multiple court rulings have found Amazon responsible for defects in products sold by third-party merchants
6 votes -
Amazon liable for defective third-party products rules CA Appellate Court
6 votes -
Data isn't just being collected from your phone. It's being used to score you
22 votes -
Colleges face student lawsuits seeking refunds after coronavirus closures
12 votes -
Google to require all advertisers to pass identity verification process
12 votes -
Costco will not allow returns on high-demand items like toilet paper, water and more
19 votes -
GOG expands its policy to allow refunds up to thirty days after purchase
13 votes -
Finland launches data security guarantee label – certification symbol serves as a guarantee to consumers that a device's basic information security features are in order
12 votes -
NH lawmaker blocks device repair bill, tells constituents to just buy new $1k phones
7 votes -
The merger between T-Mobile and Sprint could be good for US businesses, despite opposition from state attorneys general and consumer advocacy groups
5 votes -
French court says Valve must allow Steam users to resell games
33 votes -
Apple will give indie repair shops the tools to fix iPhones
7 votes -
Apple under fire for allegations of controversial business practices
3 votes